Guadalupe Yeraldin Garibay
Tracy
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
18
18
years of professional experience
Work History
Licensed Banker/MOD/Small Business Specialist
Chase Bank JP Morgan
Livermore
06.2019 - Current
- Have daily calls on follow ups and new sales opportunities for customers.
- Performed financial analyses of customer's accounts to identify opportunities for additional products or services.
- Ensured compliance with all applicable laws, regulations and policies related to banking operations.
- Actively participated in weekly team meetings to discuss progress towards goals.
- Advised customers on bank products, services and financial planning options.
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
- Built positive relationships with realtors, advisors and business managers to produce client referrals.
- Reviewed business packages and offered expert advice.
- Performed administrative tasks such as filing documents or preparing reports.
- Ensured compliance with safety regulations, company policies, and procedures.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Associate Banker
Chase Bank NA
San Jose
10.2013 - 06.2019
- Provided personalized banking solutions to clients based on their financial needs.
- Assisted customers with account inquiries and transaction processing efficiently.
- Verified customers' identification to ensure compliance with laws and regulations.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Transmitted orders to supply cash to meet daily needs.
- Identified transaction errors when debits and credits did not balance.
- Reported any operational issues or system problems that occurred during shift promptly.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
Teller
Wells Fargo Bank, N.A.
San Jose
04.2010 - 07.2013
- Organized, stocked and maintained the teller window area.
- Processed exchange and foreign currency.
- Maintained friendly and professional customer interactions.
- Processed customer transactions accurately and efficiently.
- Trained employees on cash drawer operation.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
Teller
Wachovia Bank
San Jose
09.2009 - 04.2010
- Followed bank policies and procedures.
- Collaborated with team members to enhance customer service experience.
- Balanced cash drawers on a daily basis.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Directed specific questions to appropriate branch personnel.
Sales Associate
Kohl’s Department Store
San Jose
06.2008 - 09.2009
- Answered customer service phone calls.
- Assisted customer to locate merchandise throughout the store.
- Organized merchandise displays to enhance store presentation.
- Maintained inventory levels through regular stock checks.
- Handled customer complaints in a professional manner.
- Ensured cleanliness and safety standards throughout the store.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
General ED - Business
Evergreen College
San Jose, CAHigh School diploma -
Independence High School
San Jose, CASkills
- Great communication skills in English and Spanish
- Rapid data entry skills
- Savvy relationship builder
- Flexible
- Organizational
- Goals-oriented
- Self motivated and diligent
- Positive and hardworking
- Polite and cooperative
- Team leadership
- Problem solving
- Small business banking
- Multitasking
Accomplishments
- Successfully trained new tellers over a month time period.
- Earned perfect survey for outstanding customer service of 3/3.
- As MOD (Manager On Duty) have successfully ran a full branch on my own for a 3 week period. With No complaints. Brought our customer survey scores right up.
- # 1 banker in my market within one quarter into my role.
- Established a long lasting book of business with many of my favorite customers.
Timeline
Licensed Banker/MOD/Small Business Specialist
Chase Bank JP Morgan
06.2019 - Current
Associate Banker
Chase Bank NA
10.2013 - 06.2019
Teller
Wells Fargo Bank, N.A.
04.2010 - 07.2013
Teller
Wachovia Bank
09.2009 - 04.2010
Sales Associate
Kohl’s Department Store
06.2008 - 09.2009
General ED - Business
Evergreen College
High School diploma -
Independence High School