Guadalupe Vasquez
Gardena,CA
Summary
Ten Years of Excellent Customer Service and Sales in a multitude of Environments (Hospitality and Retail)
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Hardworking employee who is enthusiastic about learning new skills set that I can adapt to current and future projects. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
14
14
years of professional experience
Work History
Salesperson
IKEA
11.2018 - Current
- Greeted customers and ascertained their wants and needs
- Maintained knowledge of current products, sales, and promotions
- Answered inquiries regarding merchandise
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Coached new hires on sales techniques, contributing to their development as successful team members.
- Informed customers of promotions to increase sales productivity and volume.
- Also assist customers with IKEA Comenity Capital bank visa cards.
CASHIER
Coffee Plus
01.2018 - Current
- Barista
- Stock inventory
CASHIER
AEROSPACE
01.2016 - 01.2018
- Ensure great customer service
- Stock shelves and mark prices on item
- Compute and record transactions
- Maintain inventory and stock of panty
- Open and close cash registers; perform tasks such as counting money, vouchers, and balancing cash drawers
Receptionist
Days inn hotel
01.2014 - 01.2017
- Greeted, registered and assigned rooms
- Managed records of room availability using computer operating systems
- Computed bills, collected payments, and made change for guests
- Answered inquiries pertaining to hotel services, travel directions, and made recommendations regarding shopping, dining, and entertainment
- Maintained communication with housekeeping staff regarding rooms
- Cleaned and maintained the lobby
- Operated and handled the cash drawer
- Managed approximately 30 incoming calls, emails and faxes per day from customers
Clerk/ Customer Service
vons
01.2011 - 01.2014
- Assisted in multiple departments with various tasks throughout the grocery store and ensured customers were satisfied
- Stocked and replenished products on the sales floor
- Worked as a receptionist and ensured appropriate filing of paperwork
Education
Associate of Science - Nursing Science
El Camino College
Torrance, CA12-2025
Skills
- Customer service
- Customer care
- Relationship building
- Customer relationship building
- Networking
- Complex Problem-solving
- Strategic planning
- Performance improvement
- Systems and software expertise
- Lead by example
- Communication skills
- Fast learner
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Salesperson
IKEA
11.2018 - Current
CASHIER
Coffee Plus
01.2018 - Current
CASHIER
AEROSPACE
01.2016 - 01.2018
Receptionist
Days inn hotel
01.2014 - 01.2017
Clerk/ Customer Service
vons
01.2011 - 01.2014
Associate of Science - Nursing Science
El Camino College
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