Guadalupe Valencia
Richmond
Summary
Professional with solid background in community health and wellness. Demonstrates strong ability to engage with diverse populations, provide education, and support health initiatives. Skilled in team collaboration, adaptable to changing needs, and consistently achieves impactful outcomes. Known for effective communication, problem-solving, and empathy in delivering patient-centered care.
Overview
9
9
years of professional experience
Work History
Community Health Worker/Promotoras
Center for Human Development
10.2024 - Current
- Educated patients on the qualifications and benefits of government programs including Medi-Cal, CalFresh, CalWORKs, MyChart, State Disability, and Paid Family Leave
- Informed patients about eligibility criteria, ensuring they understood the requirements for each program
- Assisted eligible patients by completing applications on their behalf to ensure seamless access to services
- Emphasized the importance of healthcare access and self-care in improving overall health and well-being
- Worked to bridge the gap between health disparities in the healthcare system, promoting equitable access to care
- Addressed social determinants of health by connecting patients to critical resources and services
- Provided ongoing support to patients throughout the application process, ensuring their needs were met efficiently
- Promoted health equity by educating underserved populations on available health and social resources
- Managed and supported multiple patients simultaneously, ensuring each received the necessary assistance and follow-up
Program Assistant Intern
Operation Access
06.2023 - 08.2023
- Educated patients on the qualifications for the Operation Access Program and provided guidance on eligibility requirements
- Educated patients on the importance of self-care and overall health management
- Managed patient data, including medical records, into the Salesforce management platform
- Reviewed patient information, including demographics and insurance details, to assess eligibility for the program
- Communicated with patients regarding their eligibility status, explaining denials and outlining next steps for qualified individuals
- Promoted healthcare equity by connecting underserved patients with specialized care
- Created social media posts and informational pamphlets to raise awareness about the organization's mission and services
- Managed and supported multiple patients simultaneously, ensuring each received the necessary assistance and follow-up
Community Health Worker Intern
Health Leads
01.2016 - 07.2020
- Educated clients on various social health factors and available resources to support informed decision-making
- Provided Education on government programs including CalFresh, free government phones, and financial assistance for PGE bills (LIHEAP)
- Coordinated transportation and handled paperwork to facilitate access to needed services
- Offered resources for financial, legal, and housing assistance, helping clients navigate complex systems
- Collaborated with a diverse team of colleagues to address community health and social issues
- Advocated for individuals and families to connect them to local resources and support systems
- Conducted follow-up with clients to ensure continued access to services and to address emerging needs
- Promoted health equity by working to reduce barriers to services in marginalized communities
- Managed and supported multiple patients simultaneously, ensuring each received the necessary assistance and follow-up
Education
Bachelor of Science - Public Health
San Francisco State University
San Francisco, CA08-2023
Special Education
San Francisco State University
San Francisco, CA08-2023
High School Diploma -
John F Kennedy High School
06-2019
Skills
- Organized and detail oriented
- Schedule management
- Health education
- HIPAA guidelines
- Public outreach
- Community-based resources
- Health promotion
- Bilingual in Spanish and English
- EPIC
- Teamwork
- Public speaking
Timeline
Community Health Worker/Promotoras
Center for Human Development
10.2024 - Current
Program Assistant Intern
Operation Access
06.2023 - 08.2023
Community Health Worker Intern
Health Leads
01.2016 - 07.2020
Bachelor of Science - Public Health
San Francisco State University
Special Education
San Francisco State University
High School Diploma -
John F Kennedy High School
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