Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Guadalupe Romero

Los Angeles

Summary

Dynamic and compassionate Behavior Therapist with a proven track record at Cielo Behavior Services and 360 Behavioral Health, enhancing client behavior through innovative therapy plans and interventions. Excelled in relationship building and behavioral skills training, significantly improving communication and social interactions. Demonstrated exceptional customer service and multitasking abilities at Shelter Hotel Los Angeles, ensuring guest satisfaction and loyalty.

Overview

4
4
years of professional experience

Work History

Behavior Therapist

Cielo Behavior Services
02.2024 - Current
  • Established trusting relationships with clients, providing a foundation for successful behavioral change.
  • Administered therapy and applied behavioral analysis techniques in school, home and community to facilitate client treatment plan.
  • Developed, managed and oversaw progress reports and treatment plan to document client progress and milestones.
  • Improved client behavior by implementing individualized therapy plans and interventions.
  • Developed tools to help client acquire new skills and work towards goals of building communication and social interactions.

Behavior Interventionist

360 Behavioral Health
05.2023 - Current
  • Established trusting relationships with clients, providing a foundation for successful behavioral change.
  • Administered therapy and applied behavioral analysis techniques in school, home and community to facilitate client treatment plan.
  • Improved client behavior by implementing individualized therapy plans and interventions.
  • Documented client behavior and interventions attempted and collected and reported data using approved format, methods and forms.
  • Developed tools to help client acquire new skills and work towards goals of building communication and social interactions.

Hotel Front Desk Agent

Shelter Hotel Los Angeles
07.2020 - 02.2022
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
  • Collected room deposits, fees, and payments.
  • Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
  • Managed a high volume of incoming calls professionally while maintaining an exceptional level of customer service.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Multitasking , such as receiving phone calls and answering emails, i would use the computer a lot and i have a lot of experience since that was my work equiequipment

Education

High School Diploma -

Miguel Contreras Learning Complex
Los Angeles
06-2021

Skills

  • Relationship building
  • Behavioral skills training
  • Coping skills development
  • Visual supports implementation
  • Customer service skills
  • Customer service understanding
  • Reservation systems

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Behavior Therapist

Cielo Behavior Services
02.2024 - Current

Behavior Interventionist

360 Behavioral Health
05.2023 - Current

Hotel Front Desk Agent

Shelter Hotel Los Angeles
07.2020 - 02.2022

High School Diploma -

Miguel Contreras Learning Complex

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Guadalupe Romero