Guadalupe Rodriguez-Contreras
Stockton,CA
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Parkwood Cleaners
01.2025 - 07.2026
- Assisted customers with drop-offs and pickups, enhancing overall satisfaction.
- Processed transactions efficiently, ensuring accuracy in cash handling and billing procedures.
- Resolved customer complaints promptly, contributing to improved service ratings.
- Maintained cleanliness and organization of workspace, supporting operational efficiency.
Test Proctor
Trujillo-Arias, Inc
09.2021 - 01.2023
- Monitored test-taker behavior to maintain a secure testing environment.
- Administered standardized tests while ensuring compliance with established protocols.
- Coordinated test materials and equipment setup for smooth exam execution.
- Provided clear instructions to candidates, facilitating understanding of procedures.
Office Clerk
Recinos Tax Services
01.2021 - 08.2021
- Coordinated appointment scheduling for clients, optimizing workflow efficiency and minimizing wait times.
- Maintained organized filing systems, enhancing document retrieval speed and accuracy for team members.
- Managed daily office operations, ensuring accurate processing of client documents and tax returns.
- Processed cash transactions accurately and efficiently, ensuring balanced registers at end of shifts.
Sales Manager
Boost Mobile
04.2019 - 12.2020
- Implemented customer engagement strategies that improved retention rates and satisfaction scores.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Executed sales transactions accurately, maintaining a high level of cash handling integrity.
- Assisted in inventory management, ensuring product availability and stock accuracy.
Delivery Driver
DoorDash
11.2018 - 04.2019
- Delivered food orders efficiently and accurately, ensuring timely service to customers.
- Navigated diverse routes using GPS technology to optimize delivery times and minimize delays.
- Communicated effectively with customers regarding order status, enhancing overall customer satisfaction.
Assistant Manager
Dollar General
12.2016 - 10.2018
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Implemented inventory management practices, leading to improved stock accuracy and availability.
- Analyzed sales data to identify trends, informing merchandising strategies and promotions.
- Managed truckloads twice a week to make sure the store was well stocked.
Education
High School Diploma -
Stockton Adult School
Stockton, CASkills
Customer service
- Problem resolution
- Product sales
- Data entry
- POS systems
- Dispute management
- Scheduling
- Quality control
- Staff training
- Critical thinking
- Fluent Spanish
Timeline
Customer Service Representative
Parkwood Cleaners
01.2025 - 07.2026
Test Proctor
Trujillo-Arias, Inc
09.2021 - 01.2023
Office Clerk
Recinos Tax Services
01.2021 - 08.2021
Sales Manager
Boost Mobile
04.2019 - 12.2020
Delivery Driver
DoorDash
11.2018 - 04.2019
Assistant Manager
Dollar General
12.2016 - 10.2018
High School Diploma -
Stockton Adult School