Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Guadalupe Risueno

Madera

Summary

Dynamic customer service professional with extensive experience at Pete's Fresh Market, excelling in conflict resolution and cash handling. Proven ability to enhance customer satisfaction through effective multitasking and attention to detail, ensuring smooth operations during peak hours. Recognized for maintaining a positive environment and achieving high customer satisfaction ratings.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Customer Service Cashier

Tacos Express
01.2021 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.

Deli Manager

Pete's Fresh Market
09.2008 - 04.2014
  • Managed supply chain functions for deli supplies, ingredients and merchandise.
  • Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
  • Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
  • Worked closely with other department managers to improve cross-functional collaboration within the store.
  • Streamlined deli operations through effective scheduling, inventory management, and staff training.
  • Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
  • Collaborated with other departments to coordinate deli promotions and verify proper stock levels.
  • Managed scheduling efficiently, ensuring deli was adequately staffed during peak hours without overspending on labor.

Deli Clerk

Pete's Fresh Market
09.2007 - 08.2008
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Education

High School Diploma -

Madera Adult School
Madera, CA
06-2025

Skills

  • Account management
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Phone etiquette
  • Conflict resolution
  • Basic math
  • Calm demeanor
  • Cash handling and management
  • Positive and professional
  • Telephone management
  • Stress management

Certification

  • Certified Food Handler, Tacos Express

Languages

Spanish
Native or Bilingual
English
Limited Working

Timeline

Customer Service Cashier

Tacos Express
01.2021 - Current

Deli Manager

Pete's Fresh Market
09.2008 - 04.2014

Deli Clerk

Pete's Fresh Market
09.2007 - 08.2008

High School Diploma -

Madera Adult School

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Guadalupe Risueno