GUADALUPE PINEDO
Grand Terrace
Summary
Dynamic, bilingual professional with extensive experience, excelling in appointment management and customer support. Proven ability to handle 90+ calls daily while delivering exceptional service. Skilled in Spanish and adept at navigating healthcare processes, ensuring client satisfaction through effective communication and problem-solving.
Overview
6
6
years of professional experience
Work History
Bilingual Scheduling Coordinator
Optum
03.2023 - 12.2024
- Make outbound calls to members to schedule home health appointments.
- Schedules, reschedules and Cancels patient's appointments for multilocation multi-providers.
- Intakes all demographic information for new patients and updates demographic information for existing patients.
- Collects insurance information
- Handle 90+ incoming calls daily.
Bilingual Customer Service Representative
CVS Healthcare
08.2022 - 03.2023
- Handled translation calls with open and clear communication skills to quickly get to root of each issue. Translated customer and internal documents to facilitate actions and resolutions.
- Consulted with customers regarding needs and addressed concerns.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Spanish Interpreter
Language Line Solutions
05.2022 - 08.2022
- Supplied thorough, accurate and ethical interpreter services for individuals with limited English speaking skills. Interpreted conference calls and other workplace communications in real-time.
- Provided appropriate contextual information to increase clients understanding of translations. Delivered translation services to clients.
Health Concierge
Aetna Insurance
01.2022 - 05.2022
- Answered questions on diverse topics, including authorization procedures, copay requirements and premiums.
- Researched and corrected customer issues in areas such as plan benefits, coverage eligibility and claims processes.
- Compiled information from patients and caregivers or family members to identify care concerns.
- Explained policies, procedures and services to patients.
Material Damage Claims Adjuster
National General Insurance Company
09.2018 - 03.2021
- Handled auto accident investigations with involved parties
- Scheduled inspections of damaged property
- Processed payments
- Learn how to determine subrogation or fraud potential and how to handle
Education
Bachelor of Science - Communications
California State Polytechnic University, Pomona
Pomona, CA08.2017
Bachelor of Science - Health Information Management
Southern New Hampshire University
Hooksett, NHSkills
- Spanish language proficiency
- Customer support expertise
- Typing speed of 70 WPM
- Computer literacy
- Appointment management
- Healthcare knowledge
Timeline
Bilingual Scheduling Coordinator
Optum
03.2023 - 12.2024
Bilingual Customer Service Representative
CVS Healthcare
08.2022 - 03.2023
Spanish Interpreter
Language Line Solutions
05.2022 - 08.2022
Health Concierge
Aetna Insurance
01.2022 - 05.2022
Material Damage Claims Adjuster
National General Insurance Company
09.2018 - 03.2021
Bachelor of Science - Communications
California State Polytechnic University, Pomona
Bachelor of Science - Health Information Management
Southern New Hampshire University
Similar Profiles
Rushik Reddy GangamRushik Reddy Gangam
Software Engineer - Remote at OptumSoftware Engineer - Remote at Optum
Adam DugginsAdam Duggins
Associate Director, Workforce Planning at OptumAssociate Director, Workforce Planning at Optum
DORIS SENECALDORIS SENECAL
Account Receivable Clerk at OPTUMAccount Receivable Clerk at OPTUM
Manuel SepulvedaManuel Sepulveda
Software Engineer at OptumSoftware Engineer at Optum
Azaria Hallinean-HallAzaria Hallinean-Hall
Dispatch Supervisor at Leo Heating & AirDispatch Supervisor at Leo Heating & Air