Guadalupe Palomares Cardenas

• Executes the bank's risk culture and strives for operational excellence

• Builds relationships with clients to meet financial needs

• Follows established processes and guidelines in daily activities to do what is right for clients and the

bank, adhering to all applicable laws and regulations

• Grows business knowledge and network by partnering with experts in small business, lending, and

investments

• Manages financial center traffic, appointments, and outbound calls effectively

• Drives the client experience

• Assist, educate, and train clients on conducting simple transactions through self-service technology

• Ensure that every need the customer has when coming into the store is met and that employees build the customer’s confidence by making their experience comfortable, simple and by solving the whole problem.
• Complete observations of Mobile Experts interactions with customers, including feedback, to be used in development, training & coaching conversations.
• Effectively manage customer wait time.
• Staying up to date on the latest products, services, training and leadership best practices to remain an expert resource to the team.
• Interact directly with Mobile Experts to ensure they meet or exceed defined, monthly success measurements completing assigned training on time.
• Assist in maintaining the quality of the overall store environment. Use visual displays and interactive devices effectively.
• Ensure team knowledge of store systems. Ensure that team are knowledgeable about corporate and store communications.
• Manage discounting and credits.
• During the merge with Sprint I was able to step into a different role that allowed me to get experience in the following:
• Complete observations of Stores interactions with customers, including feedback, to be used in development, training & coaching conversations.
• Training Management and Mobile Expert on Sprint systems to ensure during interactions with customers run smoothly and any problem was able to be solved.
• Ensure store employees meet and exceed defined, monthly success measurements.
• Met with management and district manager every week to identify strengths and opportunities of team knowledge.

• Exploring customers needs and providing hands on demonstrations of the latest and greatest technology in-store.
• Side-by-side selling to find personalized solutions and service plan that keep our customers connected to the people and lifestyle.
• Consistently uses digital tools in interactions and onboarding.
• Going into deep on Why our plans and services are the right fit for their every day lives.
• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
• Identify small business leads.
• Support team initiatives and create an inclusive environment.