Guadalupe Marquez
RIVERSIDE
Summary
Dedicated Medical Assistant with expertise in HIPAA compliance, patient scheduling, and EMR management. Committed to enhancing patient experiences and outcomes through effective care coordination and exceptional customer service.
Overview
16
16
years of professional experience
1
1
Certification
1
1
Language
Work History
Medical Assistant
Dr. Joseph A Schneider
Riverside, CA
09.2021 - 07.2026
- Assisted with patient intake, insurance verification, and comprehensive medical history documentation, ensuring accurate records and streamlined appointment workflows.
- Coordinated care with physicians, nurses, and specialty providers to facilitate timely treatment, referrals, follow-up appointments, and continuity of patient care.
- Maintained electronic health records (EHR), accurately documenting patient information, updating medical histories, and ensuring compliance with HIPAA and healthcare privacy regulations.
- Performed clinical support duties including obtaining vital signs, preparing examination rooms, collecting specimens, administering injections as directed, and assisting providers during patient examinations and procedures.
- Conducted preliminary diagnostic screenings such as blood pressure monitoring, pulse oximetry, EKGs, vision testing, and laboratory specimen collection to support diagnostic and treatment planning.
- Scheduled appointments, managed patient flow, and coordinated referrals while maintaining exceptional customer service and minimizing patient wait times.
- Educated patients on treatment plans, medication instructions, preventive care measures, and post-procedure guidelines to promote positive health outcomes.
- Processed prescription refill requests, prior authorizations, and insurance documentation to support efficient clinical operations.
- Sterilized medical instruments, maintained inventory levels, and ensured compliance with infection control and safety protocols.
- Collaborated with multidisciplinary healthcare teams to improve patient satisfaction, operational efficiency, and quality of care.
Medical Assistant, Receptionist
La Libertad Medical Clinic
South Gate, CA
06.2010 - 10.2018
- Managed patient intake processes, verifying insurance and collecting necessary documentation.
- Trained new staff on administrative procedures and customer service protocols.
- Implemented process improvements that streamlined front desk operations and reduced wait times.
- Oversaw inventory management for medical supplies, optimizing stock levels and ordering processes.
- Facilitated communication between patients and medical staff, improving overall patient satisfaction ratings.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Enhanced office productivity by handling high volume of callers per day.
- Transcribed phone messages and relayed to appropriate personnel.
- Collaborated with healthcare professionals to optimize care delivery, resulting in improved patient outcomes.
- Enhanced patient experience by managing front desk operations and providing exceptional customer service.
Education
GED -
Job Corps
Los Angeles03-2002
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- EMR / EHR
- Direct patient care
- Vital signs monitoring
- Immunization administration
- Specimens collection and processing
Certification
- Certified Medical Assistant
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
Dr. Joseph A Schneider
09.2021 - 07.2026
Medical Assistant, Receptionist
La Libertad Medical Clinic
06.2010 - 10.2018
GED -
Job Corps