Summary
Overview
Work History
Education
Skills
Timeline
Generic

Guadalupe Luna

San Pedro

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.

Overview

6
6
years of professional experience
2010
2010
years of post-secondary education

Work History

Call Center Representative

4m dental
Long Beach
2021.03 - 2023.12
  • Handled customer inquiries regarding dental services and appointment scheduling.
  • Assisted patients with billing questions and insurance verification processes.
  • Managed high-volume calls while maintaining a professional demeanor and effective communication.
  • Resolved customer complaints with empathy and provided suitable solutions promptly.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Offered resolutions to de-escalate calls and solve customer issues.

Receptionist

West coast dental
Hawthorne
2018.01 - 2020.06
  • Greeted patients warmly upon arrival and checked them in efficiently.
  • Managed phone calls, scheduling appointments, and addressing patient inquiries.
  • Maintained accurate patient records and updated information in the system.
  • Verified insurance
  • Collect payment
  • Processed insurance claims and verified coverage for patients' treatments.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled and confirmed appointments.
  • Greeted visitors and provided them with assistance.
  • Maintained a neat reception area by organizing materials

Education

Morning Side High School
Inglewood, CA

Skills

  • Customer service
  • Insurance verification
  • Complaint resolution

Timeline

Call Center Representative

4m dental
2021.03 - 2023.12

Receptionist

West coast dental
2018.01 - 2020.06

Morning Side High School
Guadalupe Luna