Guadalupe Landeros
Delano
Summary
Dynamic Assistant Manager at Pilot Travel Centers with a proven track record in employee training and conflict resolution. Expert in analyzing sales data to drive strategic planning and enhance operational efficiency. Recognized for fostering a collaborative team environment and delivering exceptional customer service, ensuring compliance with safety regulations.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Pilot Travel Centers
Lost Hills
04.2016 - 03.2025
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Ensured compliance with safety regulations and company policies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Recruited and trained new employees to meet job requirements.
- Delegated work to staff, setting priorities and goals.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Education
High School Diploma -
Wasco Independence High School
Wasco, CA05-2011
Skills
- Employee training
- Operational strategies
- Sales analysis
- Performance management
- Team building
- Conflict resolution
- Customer service
- Work scheduling
- Time management
- Effective communication
- Policy enforcement
- Decision-making
- Strategic planning
- Task delegation
- Customer service and satisfaction
- Performance reviewing
- Team leadership
- Money handling
- Recruiting and interviewing
- Workplace safety compliance
Timeline
Assistant Manager
Pilot Travel Centers
04.2016 - 03.2025
High School Diploma -
Wasco Independence High School