Guadalupe Hernandez
Norwalk
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Professional Tax Preparer
Monarca Tax Services
01.2025 - Current
- Ensured error-free calculations by conducting rigorous reviews before submitting completed forms.
- Enhanced client satisfaction by providing personalized tax preparation services and addressing their specific financial needs.
- Expanded business clientele through positive word-of-mouth referrals from satisfied customers.
- Reduced client audit risk by thorough verification of income, deductions, and credits on tax returns.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Maintained compliance by adhering to current tax laws and regulations.
Ad
Ultimate Staffing Agency- Eagle Commerce
04.2024 - 12.2024
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed timely and effective replacement of damaged or missing products.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Assisted customers in navigating company website and placing phone or email orders, improving overall user experience.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
Profesional Tax Specialist
Freedom Tax Services
12.2023 - 04.2024
- Maintained thorough and current understanding of applicable tax laws.
- Collaborated with cross-functional teams to ensure seamless communication and coordination on tax-related matters.
- Collected and submitted required tax payments.
- Provided clear explanations of complex tax concepts to clients, ensuring they fully understood their responsibilities and obligations.
- Prepared accurate and timely federal, state, and local income tax returns for individuals, businesses, and non-profit organizations.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
Payroll Clerk
Performance Team
10.2021 - 12.2022
- Maintained payroll information by calculating, collecting, and entering data.
- Updated employee files with new details such as changes in address or salary levels.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Verified timekeeping records and handled any discrepancies with employees.
- Reduced payroll discrepancies by conducting thorough audits and reconciliations of employee records.
- Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
- Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
- Assisted with month-end closing procedures, contributing to an organized and punctual financial reporting process.
- Generated daily, weekly and monthly reports for payroll & billing department.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Administrative Assistant
Performance Team
03.2016 - 07.2021
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
- Maintained confidentiality of sensitive employee information while addressing payroll concerns or disputes.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Identified opportunities for process improvement, leading to more streamlined billing operation.
Design Administrative Assistant
Crown Crafts Infant Products
04.2014 - 02.2016
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Collaborated on special projects as assigned by leadership.
- Leveraged industry knowledge and emerging trends to build innovative messaging and bring design concepts to fruition.
- Created sketches and technical drawings to present design concepts to clients.
- Identified design requirements for each project.
- Applied skill in color theory and composition to bring client visions to fruition.
- Collaborated with senior management to develop, review and finalize design concepts.
- Developed prototypes for testing and presentation purposes.
General Manager
Work Out World
06.2009 - 03.2013
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
Server
Rocky Cola Cafe
06.2004 - 06.2008
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
Associate of Arts - Accounting
Cerritos College
Norwalk, CA06-2026
No Degree - Professional Tax Preparation
Latino Tax Professionals
Anaheim,CA01-2024
High School Diploma -
California High School
Whittier06-2005
Skills
- Client confidentiality
- State tax regulations
- Tax software proficiency- Crosslink
- Continuing education
- Individual tax preparation
- Nonprofit tax compliance- Registered with VITA/TCE Certification
- E-File Certified
- Tax return preparation
- CTEC Liscense
- Relationship building
- Bilingual fluency in Spanish
- Bilingual writing
Certification
- Annual Filing Season Program Participant (AFSP) - Internal Revenue Service.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Professional Tax Preparer
Monarca Tax Services
01.2025 - Current
Ad
Ultimate Staffing Agency- Eagle Commerce
04.2024 - 12.2024
Profesional Tax Specialist
Freedom Tax Services
12.2023 - 04.2024
Payroll Clerk
Performance Team
10.2021 - 12.2022
Administrative Assistant
Performance Team
03.2016 - 07.2021
Design Administrative Assistant
Crown Crafts Infant Products
04.2014 - 02.2016
General Manager
Work Out World
06.2009 - 03.2013
Server
Rocky Cola Cafe
06.2004 - 06.2008
Associate of Arts - Accounting
Cerritos College
No Degree - Professional Tax Preparation
Latino Tax Professionals
High School Diploma -
California High School
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