Guadalupe Hernandez
Huntington Park
Summary
Driven to exceed expectations, I leveraged relationship-building and sales closing skills at Sunbelt Rentals to significantly increase territory sales. Fluent in Spanish, I excel in customer service, consistently enhancing client satisfaction and retention. My strategic problem-solving and team collaboration have been pivotal in achieving and surpassing sales targets.
Overview
22
22
years of professional experience
Work History
Outside Sales Representative
Sunbelt Rentals - General Tool & Equipment
02.2023 - Current
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
- Analyzed competitor activities and market trends, adjusting sales tactics accordingly for optimal results.
- Collaborated with internal teams to fulfill orders and meet customer needs
Dispatcher Coordinator/Office Coordinator
Sunbelt Rentals
04.2014 - 02.2023
- Improved customer satisfaction with timely and accurate dispatching of service requests.
- Enhanced dispatch efficiency by implementing a new scheduling system and optimizing routes.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
- Coordinated schedules for multiple teams, ensuring optimal coverage during peak hours.
- Trained new dispatchers on company procedures, software applications, and communication protocols.
- Enforced safety procedures for all dispatched personnel, resulting in fewer accidents or incidents in the field.
- Stayed current on industry trends, technology advancements, changes in legislation affecting operations through continuous learning initiatives.
- Streamlined document management for increased productivity and smoother office operations.
- Supported front office operations during peak hours or employee absences to maintain consistent service levels.
- Managed daily office operations, ensuring smooth functionality and timely completion of tasks.
- Streamlined office operations by implementing efficient processes and procedures to better serve clients.
- Streamlined office operations with effective time management and prioritizing tasks.
- Streamlined office operations by implementing new organizational procedures and systems.
- Streamlined front office operations by implementing efficient scheduling and task delegation systems.
- Strengthened office operations by training new administrative staff members on company protocols and best practices.
- Facilitated smooth office operations through diligent maintenance of office supplies inventory and placing orders when necessary.
Front Office Manager
Architectural Glazing
01.2003 - 03.2013
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
Education
High School Diploma -
Huntington Park Senior High School
Huntington Park, CA08.1997
Skills
- Relationship Building
- Motivated Team Player
- Problem-Solving
- Customer Service-Oriented
- Sales closing
- Appointment Setting
- Bilingual in Spanish
- Processing payments
Timeline
Outside Sales Representative
Sunbelt Rentals - General Tool & Equipment
02.2023 - Current
Dispatcher Coordinator/Office Coordinator
Sunbelt Rentals
04.2014 - 02.2023
Front Office Manager
Architectural Glazing
01.2003 - 03.2013
High School Diploma -
Huntington Park Senior High School
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