Guadalupe Flores
Los Angeles
Summary
Medical office professional prepared to excel in front desk role. Possesses valuable experience in patient interactions and administrative tasks, ensuring smooth daily operations. Known for teamwork, adaptability, and delivering high-quality service with focus on patient satisfaction.
Overview
21
21
years of professional experience
Work History
Home Care Provider
IHSS Care Provider
02.2018 - 12.2024
- Assisted clients with daily living activities to promote independence and well-being.
- Provided companionship and emotional support.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Collaborated with family members to ensure personalized care plans were followed.
Front Desk Receptionist
Richard M. Siebold,MD
06.2008 - 12.2017
- Patient check in & discharge
- Insurance verification
- Co-pay collection
- Appointment scheduling
- Chart preparation
- Diagnostic testing scheduling
- Processing of incoming and outgoing mail.
- Subpoena processing
- Answering & Directing phone calls
- Scanning of medical records
PBX Operator
Loews Santa Monica Beach Hotel
04.2004 - 06.2008
- Operated multi-line telephone systems to efficiently manage incoming and outgoing calls.
- Directed calls to appropriate departments, ensuring prompt communication across teams.
- Maintained accurate call logs and documentation for tracking purposes.
- Provided exceptional customer service by addressing inquiries and resolving issues
- Trained and mentored new PBX operations employees.
- Received incoming calls and paged individuals and departments over PA system.
Education
Hamilton High School
Los Angeles 05-2003
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Bilingual in English & Spanish
- Cash handling
- Telephone etiquette
- Problem-solving skills
- Team collaboration
- Scheduling
- Data entry
- Initiative-taking
Languages
Spanish
English
Timeline
Home Care Provider
IHSS Care Provider
02.2018 - 12.2024
Front Desk Receptionist
Richard M. Siebold,MD
06.2008 - 12.2017
PBX Operator
Loews Santa Monica Beach Hotel
04.2004 - 06.2008
Hamilton High School
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