Guadalupe Duarte-Mendez
San Diego
Summary
Dedicated professional with strong customer service skills and a focus on problem-solving. Experienced in enhancing client satisfaction and implementing safety protocols, contributing to a safe and engaging environment.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Assistant Site Director
Harmonium Inc,
San Diego, CA
11.2025 - 07.2026
- Coordinated daily operations to enhance program delivery and client satisfaction.
- Managed scheduling and resource allocation to optimize team performance and efficiency.
- Implemented quality assurance processes to maintain high standards in service delivery.
- Developed training materials for staff onboarding and continuous professional development.
- Developed and implemented safety protocols, resulting in a decrease of workplace accidents.
Youth Leader
Harmonium Inc,
San Diego, CA
10.2024 - 11.2025
- Led youth engagement programs to foster community involvement and personal development.
- Developed and implemented educational workshops tailored to diverse youth interests.
- Trained and mentored junior staff in effective youth leadership techniques and best practices.
- Collaborated with local organizations to enhance program offerings and resource availability.
Coaching Staff Member (Youth Leader)
Coast to Coast Coaching Inc. Elevo
San Diego, CA
09.2023 - 10.2024
- Mentored junior coaching staff, fostering professional growth and improving team dynamics.
- Collaborated with coaches to implement training programs aligned with organizational goals.
- Evaluated athletes' progress through performance assessments, adjusting training strategies as needed.
- Evaluated athletes' progress through performance assessments, adjusting training strategies.
- Mentored junior coaches, fostering professional growth and operational excellence within the team.
Barista
Starbucks
San Diego, CA
08.2023 - 12.2023
- Prepared high-quality beverages following standardized recipes and customer preferences.
- Trained new baristas on beverage preparation techniques and customer service excellence.
- Enhanced customer experience through personalized service and product recommendations.
- Resolved customer complaints effectively, fostering a positive store environment and loyalty.
- Collaborated with team members to maintain efficient workflow during peak hours.
- Managed inventory levels, ensuring timely restocking of supplies to meet customer demand.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Implemented best practices for cleanliness and food safety in compliance with health regulations.
- Developed creative seasonal drink promotions, increasing customer engagement and sales opportunities.
Sales Associate
Bath & Body Works
San Diego, CA
05.2022 - 03.2023
- Provided exceptional customer service, resolving inquiries and enhancing overall satisfaction ratings.
- Collaborated with management to implement promotional strategies that increased foot traffic and sales volume.
- Built relationships with customers Encouraged encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Monitored sales trends, adjusting approaches to meet changing consumer preferences and demands.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Developed rapport with customers to foster loyalty. Encouraged encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Guest Arrival Ambassador
SeaWorld
San Diego, CA
06.2022 - 09.2022
- Welcomed guests, providing exceptional customer service and enhancing overall experience.
- Guided visitors through park entry process, ensuring smooth and efficient arrivals.
- Managed guest inquiries, resolving issues promptly to maintain satisfaction levels.se
- Collaborated with team members to streamline guest flow during peak attendance times.
- Welcomed guests with enthusiasm, ensuring a positive first impression of the park experience.
- Provided detailed information on attractions and amenities to enhance visitor engagement.
- Trained new staff on customer service protocols and operational procedures.
- Monitored guest flow, adjusting staffing levels as needed to maintain smooth operations.
Sales Associate
Victoria's Secret & PINK
San Diego, CA
09.2018 - 06.2021
- Led team in achieving sales targets through effective product promotion and customer engagement.
- Developed visually appealing merchandise displays to enhance shopping experience and drive sales.
- Trained new associates on product knowledge, customer service standards, and sales techniques.
- Analyzed customer feedback to refine store operations and improve service delivery.
- Trained new staff on sales techniques and operational procedures to ensure consistent service quality.
- Collaborated with team members to execute promotional events, boosting store traffic and revenue.
- Analyzed sales data to identify trends, informing inventory management and restocking decisions.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated POS terminals and cash drawer balancing.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
Ambassador
SeaWorld
San Diego, CA
08.2018 - 09.2018
- Facilitated interactive educational programs, enhancing visitor understanding of ocean ecosystems.
- Engaged guests by providing informative presentations on marine life and conservation efforts.
- Collaborated with team members to create a welcoming environment for all visitors.
- Assisted in training new ambassadors, sharing best practices for guest interaction and engagement.
- Prepared and cooked high-quality meals according to standardized recipes.
- Maintained cleanliness and sanitation standards in kitchen areas and food preparation surfaces.
Park Area Ambassador
Aquatica San Diego, SeaWorld's Water Park
San Diego, CA
05.2017 - 08.2018
- Engaged guests by providing exceptional customer service and support throughout their visit.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Assisted in coordinating daily operations, ensuring a seamless experience for all visitors.
- Trained new ambassadors on park policies and guest interaction techniques to enhance service quality.
- Collaborated with team members to maintain cleanliness and safety standards across the water park.
- Promoted good customer relations and premier customer satisfaction by demonstrating a friendly demeanor and can-do attitude.
- Greeted customers and clients to create a welcoming atmosphere.
Crew Member
McDonald's Restaurant
San Diego, CA
06.2017 - 06.2018
- Delivered exceptional customer service by efficiently taking orders and processing transactions.
- Collaborated with team members to achieve fast-paced service goals during peak hours.
- Assisted in food preparation processes, ensuring quality standards were met consistently.
- Maintained cleanliness and organization of dining area to enhance customer experience.
- Operated kitchen equipment safely while adhering to health and safety regulations.
- Provided support in training new crew members on operational procedures and best practices.
- Worked front counter, drive-thru and other areas.
Education
Associates - Criminal Justice
Grossmont College
El Cajon, CA06.2026
High School Diploma -
La Jolla High School
La Jolla, CA06.2018
Skills
- Safety compliance
- Scheduling coordination
- Cost management
- Problem-solving
- Stakeholder engagement
- Regulatory compliance
- Effective communication
- Professional demeanor
- Team collaboration
- Friendly, positive attitude
Accomplishments
- Supervised team of 7 to 10 staff members.
- Achieved Recognition by completing Required Units with accuracy and efficiency.
- Achieved Recognition through effectively helping with The Harmonium PrimeTime Team.
Certification
- Licensed YMCA- First Aid and CPR - 2025-2027
Languages
English
Native or Bilingual
Timeline
Assistant Site Director
Harmonium Inc,
11.2025 - 07.2026
Youth Leader
Harmonium Inc,
10.2024 - 11.2025
Coaching Staff Member (Youth Leader)
Coast to Coast Coaching Inc. Elevo
09.2023 - 10.2024
Barista
Starbucks
08.2023 - 12.2023
Guest Arrival Ambassador
SeaWorld
06.2022 - 09.2022
Sales Associate
Bath & Body Works
05.2022 - 03.2023
Sales Associate
Victoria's Secret & PINK
09.2018 - 06.2021
Ambassador
SeaWorld
08.2018 - 09.2018
Crew Member
McDonald's Restaurant
06.2017 - 06.2018
Park Area Ambassador
Aquatica San Diego, SeaWorld's Water Park
05.2017 - 08.2018
Associates - Criminal Justice
Grossmont College
High School Diploma -
La Jolla High School