Guadalupe De La Torre
San Diego
Summary
Housekeeping professional known for high standards and delivering results. Adept at managing teams and maintaining exceptional cleanliness standards. Reliable team player with focus on collaboration and adaptability. Proficient in training staff and optimizing housekeeping processes.
Knowledgeable Housekeeping supervisor currently looking for an hourly paid position with proven track record in overseeing housekeeping operations. Managed teams effectively and ensured high standards of cleanliness and guest satisfaction. Demonstrated strong leadership and problem-solving skills in dynamic environments.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Assistant Director of Housekeeping
Evans Hotels
02.2002 - 05.2025
- Assisted in budget planning and cost management efforts for the department, contributing to overall financial goals.
- Addressed guest concerns promptly and professionally, demonstrating a commitment to customer service excellence.
- Liaised with vendors to negotiate contracts for supplies and services, ensuring the best value for the hotel.
- Collaborated with hotel management to develop and implement housekeeping policies and procedures.
- Coordinated deep cleaning projects for guest rooms and public spaces, maintaining an attractive environment for guests throughout their stay.
- Mentored and developed housekeeping staff, resulting in a more cohesive and effective team.
Housekeeping Supervisor
Hotel Del Coronado
01.1999 - 09.2001
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
Education
Bachelor of Arts - Psychology
San Diego State University
San Diego, CASkills
- Customer satisfaction
- Safety risk assessment
- Regulatory adherence in sanitation
- Recruitment and hiring
- Housekeeping operations
Accomplishments
- Achieved a full transition and training by introducing Paycom and Infor programs for payroll and rooms operating tasks.
- Supervised team of 65 staff members.
- Achieved employees' performance and productivity goals through effectively coaching and training.
Certification
- CM - Certified Manager Certification
- Training Safety Management
- Infor
- Agylisus
- Visual One
- Paycom
- ADP
Languages
Spanish
Full Professional
English
Full Professional
Interests
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Outdoor Recreation
- I participate in low-impact exercises to strengthen core muscles
- Enjoy participating in yoga and meditation for overall physical and mental well-being
Timeline
Assistant Director of Housekeeping
Evans Hotels
02.2002 - 05.2025
Housekeeping Supervisor
Hotel Del Coronado
01.1999 - 09.2001
Bachelor of Arts - Psychology
San Diego State University
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