Guadalupe Cota
Whittier
Summary
Housekeeping Management professional with over 14 years of experience overseeing housekeeping and laundry operations in senior living communities. Skilled in budget management, team training, and enhancing guest satisfaction through quality service and operational efficiency.
Overview
17
17
years of professional experience
Work History
Housekeeping Director/Area Manager
Coreworks LLC
02.2019 - Current
- Oversaw operations of Housekeeping and Laundry departments in senior living communities under direction of RDO.
- Managed daily administrative tasks including inventory, purchasing, budgets, FOS reviews, month-end closing, duty assignments, training, scheduling, coaching, and safety training.
- Provided training to Housekeeping Directors to enhance departmental performance.
- Facilitated staff transitions in new accounts.
- Compass Group, NAD
Housekeeping Assistant Director
Whyndham Vacation Ownership
07.2016 - 01.2019
- Supervised daily housekeeping and laundry operations, ensuring highest cleanliness standards for guests and owners while managing managers, supervisors, and line employees.
- Maintained cleanliness and organization in guest rooms and common areas.
- Assisted in managing laundry operations, ensuring timely service for guests.
- Collaborated with team members to uphold high standards of hotel cleanliness.
Front Desk Manager
Black Oak Casino Resort
10.2015 - 07.2016
- Led Front Desk and Reservations Departments with over 25 employees, ensuring exceptional guest experiences through close collaboration with Housekeeping and Casino Departments.
- Managed front desk operations and guest check-in processes.
- Coordinated staff schedules and training for front desk personnel.
- Resolved guest inquiries and complaints with professionalism and courtesy.
Assistant Housekeeping Manager
Chukchansi Gold Resort Casino
07.2009 - 10.2014
- Reported damages to maintenance department for timely repairs.
- Managed 75 employees, scheduled Union shift bids, organized vacations and PTO, ensured quality control, and delegated tasks to Floor Inspectors.
- Assisted in managing daily housekeeping operations for luxury resort facilities.
- Coordinated staff schedules to ensure efficient coverage and service quality.
- Trained new housekeeping staff on cleaning procedures and safety protocols.
Education
Administrative Office Professional -
Institute of Technology
Clovis, CA08-2015
Skills
- Housekeeping experience
- Staff management
- Operational Oversight
- Budgeting
- Financial Acumen
- Labor Relations
- HR liaison
- Scheduling
- Client relations
- Bilingual English/Spanish
- Team engagement
Leadership Experience
Promoted from Director of Housekeeping to Area General Manager in Senior Living Communities.
Communication Skills
Excellent oral and written communication skills. Translate at 95% or higher.
Timeline
Housekeeping Director/Area Manager
Coreworks LLC
02.2019 - Current
Housekeeping Assistant Director
Whyndham Vacation Ownership
07.2016 - 01.2019
Front Desk Manager
Black Oak Casino Resort
10.2015 - 07.2016
Assistant Housekeeping Manager
Chukchansi Gold Resort Casino
07.2009 - 10.2014
Administrative Office Professional -
Institute of Technology