Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Guadalupe Corona

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Summary

Reliable employee with experience as a waitress, cashier, and customer service assistant offering strong multitasking, problem-solving, and communication skills, as well as strengths in promoting products and finalizing sales. Proficient at operating computer-based tasks such as Microsoft Office. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in handling POS systems, maintaining cleanliness throughout place of business, and flexible with changing directional needs.

Overview

2
2
years of professional experience

Work History

Crew Member

McDonald’s
04.2023 - 01.2024
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Became familiar with products to answer questions and make suggestions.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Stocked shelves to organize aisles in assigned department.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.

Waitress

Railhouse Pub And Grill
03.2022 - 04.2023
  • Cleaned and organized condiment and beverage stations to maintain tidiness throughout the day.
  • Operated cash register to record transactions accurately and efficiently.
  • Provided beverage cups and condiments to increase customer convenience.
  • Greeted numerous customers per day and communicated effectively to obtain accurate orders.
  • Responded promptly and kindly to requests for assistance, spills and customer inquiries.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

File Clerk

Chico Nut Company
08.2021 - 12.2021
  • Assisted with data entry and administrative support tasks to help meet team goals.
  • Sorted and classified documents into appropriate filing systems for increased traceability.
  • Assisted with document scanning and imaging projects to support accurate file back-up.
  • Identified and corrected inconsistencies in filing systems for increased accuracy.
  • Located and retrieved requested documents in accordance with established policies.

Education

Associate of Arts - Communication Studies

Butte College
Oroville, CA
12.2023

Skills

  • Health Code Requirements
  • File/Records Maintenance
  • Data Security
  • POS System Operations
  • Cooperative Attitude
  • Workplace Safety
  • Safe Food Handling Practices
  • Team Collaboration
  • Adaptable and Flexible
  • Facility and Site Cleaning
  • Exceptional Time Management
  • Customer Service
  • Order Accuracy
  • Microsoft Excel Expertise

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Crew Member

McDonald’s
04.2023 - 01.2024

Waitress

Railhouse Pub And Grill
03.2022 - 04.2023

File Clerk

Chico Nut Company
08.2021 - 12.2021

Associate of Arts - Communication Studies

Butte College

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Guadalupe Corona