Guadalupe Cacho
Kelseyville
Summary
Highly organized and dependable professional with a proven ability to manage multiple priorities while maintaining a positive, team-focused attitude. Known for taking initiative and embracing additional responsibilities to support team success. Recognized for a nurturing and empathetic approach, with a calm and respectful demeanor in emergency situations. Passionate about student support, resource advocacy, and breaking barriers to help others succeed in diverse educational environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Transcripts and Records Specialist Lead CICA
Highlands Community Charter and Technical
06.2024 - Current
- Manage and process academic records, including independent study, credit recovery, and adult education.
- Ensure transcript accuracy and FERPA compliance.
- Oversee graduation validation and data integrity in PowerSchool and CALPADS.
- Supervise Counselor Technicians and provide training on transcript policies.
- Collaborate with staff to improve transcript workflows and student recordkeeping
Transcripts and Records Specialist
Highlands Community Charter and Technical
02.2023 - 06.2024
- Evaluate and audit incoming transcripts for credit transfer, class placement, and diploma eligibility.
- Build and maintain transcript audit rules in PowerSchool for accurate degree tracking.
- Interpret domestic and international records to align with graduation requirements.
- Support and train staff on transcript processes and recordkeeping best practices.
- Ensure data accuracy and compliance with FERPA and institutional policies.
Counselor Technician
Highlands Community Charter and Technical
09.2021 - 02.2023
- The Counseling Technician works with High School counselors to provide students with information about post-secondary careers and educational opportunities, coordinates educational testing and counseling department activities, and maintains related reference materials.
- Supporting the Transcript and Records team.
- Generate and issue high school diplomas, transcripts, and certificates of completion for graduating students.
Youth Mentor Volunteer
Roberts Family Development Center
03.2022 - 05.2022
- Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
- Helped youths set realistic goals and create action plans to achieve desired outcomes.
- Encouraged healthy decision-making by providing resources on nutrition, exercise, stress management, and mental health practices.
ELD Navigator
Highlands Community Charter and Technical
08.2021 - 09.2021
- The IHS Navigator works with IHS students to deliver assistance in the students’ native languages whenever possible, connecting students with community, school resources, and services as needed.
- The purpose of this position is to provide a means for clear communication for the student to receive information regarding school activities, procedures, programs, Career technical guidance, and services that are available.
Respite Worker
Sonia Incorporated
07.2017 - 08.2021
- Providing ill, elderly, or disabled clients with assistance, companionship, and comfort
- Administering prescribed medications and monitoring vital signs
- Assessing the physical, mental, and emotional conditions of clients
- Managed emergency situations calmly and efficiently while following established protocols to ensure client safety.
Education
Master of Arts - Education
National University
La Jolla, CA05-2026
Bachelor of Arts - Ethnic Studies
California State University, Sacramento
08.2022
Associate of Science - Justice Studies
Santa Rosa Junior College
Santa Rosa, CA05.2020
Skills
- Proficient in Microsoft Office application (Word, Excel, PowerPoint)
- Skilled in Google Workspace
- Academic support services
- Team leadership
- Records management
- Proficient in PowerSchool
- Certified in CPR
- Fluent in Spanish (Writing, reading, speacking)
Certification
CPR
Timeline
Transcripts and Records Specialist Lead CICA
Highlands Community Charter and Technical
06.2024 - Current
Transcripts and Records Specialist
Highlands Community Charter and Technical
02.2023 - 06.2024
Youth Mentor Volunteer
Roberts Family Development Center
03.2022 - 05.2022
Counselor Technician
Highlands Community Charter and Technical
09.2021 - 02.2023
ELD Navigator
Highlands Community Charter and Technical
08.2021 - 09.2021
Respite Worker
Sonia Incorporated
07.2017 - 08.2021
Bachelor of Arts - Ethnic Studies
California State University, Sacramento
Master of Arts - Education
National University
Associate of Science - Justice Studies
Santa Rosa Junior College
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