Guadalupe Alcala
Anaheim
Summary
Dedicated secretary with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Night Auditor /Front Desk Receptionist
Empyrean Anaheim Resort
09.2022 - Current
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Generated and printed daily financial reports to track hotel performance.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
Secretary
EMA Accounting Inc
05.2015 - Current
- Answered multi-line phone system and greeted callers enthusiastically.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Bank account reconciliation, financial statements
- prepared quarterly and yearly accounting and reporting for our clients payroll processing.
- Process tax entries sales tax, business taxes, personal taxes, sellers permits, etc.
- End of fisical year tax prep such as forms 1099/1096, etc
Education
High School Diploma -
Century High School
Santa Ana, CA06.2006
Skills
- 7 years of accounting/Bookkeeping experience
- Multi-Line Telephone Systems
- Quickbooks, Excell, Word proficiency
- Resource Coordination and Allocation
- Quick learner and team player
- Multitasking and Time Management
- Strong Organizational Skills
- Document and File Management
- Office Equipment Operation
- Appointment Coordination
Certification
- CAP - Certified Administrative Professional
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Night Auditor /Front Desk Receptionist
Empyrean Anaheim Resort
09.2022 - Current
Secretary
EMA Accounting Inc
05.2015 - Current
High School Diploma -
Century High School
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