Guadalupe Adame
Santa Ana
Summary
An individual with solid work ethic and positive attitude. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals with the desire to succeed. Known for working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
2009
2009
years of post-secondary education
Work History
Inside Sales/Customer Service Representative
Barr Commercial Door Inc
Carson
09.2021 - 01.2025
- Built strong relationships with existing and new customers, resulting in increased customer loyalty and referrals
- Provided exceptional customer service, ensuring a positive experience for all customers and vendors
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Managed high volume of incoming calls, texts, and emails constantly meeting or exceeding response time
Senior Loan Closer Funder
American Auto Financing Inc
Santa Ana
10.2012 - 08.2021
- Adhered strictly to company policies and procedures related to privacy and security when handling sensitive customer data.
- Reviewed loan documents and conditions to ensure accuracy of information and compliance with regulations as well as debt to income ratios
- Prepared accurate funding documents for closing, ensuring all signatures were obtained in a timely manner as well as accurate information for our collections department
- Handled incoming calls, emails and reach out to customers in a professional matter to inform our clients about company information, methods of payments, and contract details
Cashier/Baker/Sampler
Wetzel's Pretzels
Santa Ana
12.2006 - 07.2007
- Met daily sales goals by offering customers daily specials and upgrades as well as maintained sanitation, health, and safety standards in work areas
- Performed other duties as assigned by management.
- Successfully worked in a fast passed environment and adapted quickly to various positions
- Effectively communicated with customers to resolve complaints in accordance with company policies and provided excellent service
Education
Santa Ana High School
Santa Ana, CaliforniaSkills
- Customer service
- Conflict resolution
- Effective communication
- Adaptability
- Service upselling
- Empathy and patience
- Bilingual in English and Spanish
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Inside Sales/Customer Service Representative
Barr Commercial Door Inc
09.2021 - 01.2025
Senior Loan Closer Funder
American Auto Financing Inc
10.2012 - 08.2021
Cashier/Baker/Sampler
Wetzel's Pretzels
12.2006 - 07.2007
Santa Ana High School