GU ZHOU
Markham
Summary
Dynamic sales professional with a proven track record at Shanghai Hanbao Automation, enhancing customer satisfaction and consistently achieving sales targets. Skilled in problem-solving and market analysis, I effectively managed team performance and streamlined processes, driving efficiency and fostering strong client relationships. Proficient in CRM software, I excel in developing impactful sales strategies.
Overview
16
16
years of professional experience
Work History
Sales Supervisor
Shanghai Hanbao Automation Equipment Technology Co
11.2016 - 12.2024
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
Loan Manager
China Merchants Bank
09.2008 - 10.2016
- Enhanced customer satisfaction with timely and accurate loan assessments, providing clear communication throughout the process.
- Reduced loan processing time by implementing efficient workflow management systems.
- Consistently met sales targets through proactive client outreach and relationship building efforts.
- Maintained a strong understanding of market trends and competitor offerings, allowing for the strategic positioning of products to attract new customers while retaining existing ones.
- Improved loan approval process efficiency by streamlining documentation and application procedures.
- Managed a diverse portfolio of loans, ensuring all accounts remained current and well-maintained through diligent oversight.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Processed loan applications and monitored progress from start to finish.
Education
Bachelor of Arts - Accounting
Jimei University
Xiamen China07-2008
Skills
- Customer service
- Sales presentations
- Effective selling techniques
- Sales strategy development
- Motivational skills
- Sales expertise
- Brand promotion
- CRM software proficiency
- Problem-solving
- Market analysis
- Sales support
- Negotiation
- Marketing
- Financial management
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Timeline
Sales Supervisor
Shanghai Hanbao Automation Equipment Technology Co
11.2016 - 12.2024
Loan Manager
China Merchants Bank
09.2008 - 10.2016
Bachelor of Arts - Accounting
Jimei University
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