Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Software
Work Availability
Timeline
SeniorSoftwareEngineer
SARAVANAN GNANASEKARAN

SARAVANAN GNANASEKARAN

Senor IT Program/Delivery Manager
Mississauga,Ontario

Summary

Forward-thinking Salesforce PM/Delivery Manager with 17.5 years of IT experience (including 5 years of US onsite experience and based out of Ontario, Canada since 2021 ) with expertise in Salesforce Administration, Salesforce Sales Cloud, Salesforce CPQ, PeopleSoft CRM, PeopleSoft Application Administration, PeopleSoft Application Upgrade, Project management, Delivery management and Agile/Scrum methodology. Experienced in databases including Oracle, SQL server, DB2 and Operating systems including AIX, HP-UX, Red Hat Linux, Ubuntu, Zorin OS, Mac OS, Windows Server. Obtained several certifications including PMP, PSM, CSM,CSPO, SAFe Agilist, OCA, SSGB and Salesforce certified Application Architect .Adept at managing teams of 40+ employees around the world to accomplish challenging objectives. Imparts clear vision to guide cohesive, high-performing teams.

About a decade of project management experience with proven success at directing change management initiatives requiring fast-paced execution. Offers strong analytical, planning and organizational skills to manage competing demands. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

19
19
years of professional experience
6
6
years of post-secondary education
29
29
Certificates
3
3
Languages

Work History

Senior Manager - Salesforce Delivery

Cognizant Technology Solutions
Mississauga, ON
04.2022 - Current
  • Working as Senior Delivery Manager for a global 'Life Sciences' customer as part of Cognizant Salesforce practice
  • Managing multiple teams with 40+ team members across NA, EMEA and india who support 50+ applications from different technologies including Salesforce, MSCRM, .NET and Java with ~$2.5Mn portfolio
  • Responsible for contract renewals, billing and acquiring new business in the areas that are supported by Cognizant
  • Contributed as an auditor for projects from other accounts to measure Ticket Quality Audit (TQA) and Service Management Review (SMR)
  • Lead RFPs (Request For Proposal) and RFIs (Request For Information) from customers
  • Proposed and won 3 more minor projects in addition to the current business in 2023
  • Worked towards improving operational efficiency by identifying & addressing process gaps
  • Define, measure, Analyze, Improve and Control Key Performance Indicators (KPIs) for the program
  • Worked as primary POC for account level resource requirements for Salesforce practice

Project Manager/Salesforce Delivery Manager

Cognizant Technologies Solutions
Mississauga, ON
10.2021 - 03.2022
  • Worked as Salesforce delivery manager at onsite (Canada) for a global 'Life Sciences' customer
  • Responsible for contract renewals, billing etc
  • Worked as liaison between customer and the offshore team to ensure smooth delivery
  • Published white paper about Salesforce Maintenance based on best practices that were implemented in customer environment in the recent past
  • Contributed towards RFPs (Request For Proposal) and RFIs (Request For Information) from customers

Project Manager/Salesforce Delivery Manager

Cognizant Technology Solutions
Chennai, Tamil Nadu
04.2019 - 10.2021
  • Worked as Salesforce delivery manager at offshore for a global 'Life Sciences' customer.
  • Responsible for managing team of 40+ members with ~$2.5Mn portfolio (and handled 35+ Salesforce applications)
  • Groomed several non Salesforce professionals and helped them to switch to Salesforce Technology
  • Handled severe resource attrition during the pandemic
  • Established processes to standardize Salesforce support
    Improved Cognizant credibility by means of establishing new technical processes
  • Was awarded "Made the difference" by customer for contributions to the managed services program from Salesforce perspective
  • Contributed towards RFPs (Request For Proposal) and RFIs (Request For Information) from customers

Project Manager/PeopleSoft application architect

Cognizant Technology Solutions
Chennai, Tamil Nadu
07.2014 - 04.2019
  • Worked as PeopleSoft application architect/Project manager
  • Handled customers from technology, Insurance and Healthcare industries
  • Responsible for planning and execution of PeopleSoft upgrades and day-to-day PeopleSoft administration.
  • Resource management
  • Managed PeopleSoft Center of Excellence and responsible for deploying new PeopleSoft Update Manager instances in COE servers
  • Contributed towards RFPs (Request For Proposal) and RFIs (Request For Information) from customers

Senior Consultant - ERP

Cognizant Technology Solutions
(Sunnyvale, Philadelphia, Chennai)
07.2011 - 06.2014
  • Worked as Project Lead/PeopleSoft Upgrade & infrastructure Specialist
  • Handled customers from various industries including Life sciences, Health care and Technology
  • Responsible for end to end execution of PeopleSoft upgrades from PeopleSoft upgrade specialist perspective
  • Created Project plan and execution of project with specific focus on requirement analysis and design
  • Attended client meeting and Status reporting
  • Handled Resource requirements for new opportunities
  • Set goals, and report on problem status and staff performance
    Resolve technical problems at high level
  • Responsible for planning and execution project Go-live
  • SME and single point of contact for PeopleSoft projects

Consultant - ERP

Cognizant Technology Solutions
Teaneck, New Jersey
10.2009 - 06.2011
  • Worked as onsite team lead for Cognizant internal PeopleSoft admin team. Was responsible for following activities
  • Execution of onsite-offshore based application maintenance for all Cognizant PeopleSoft applications (including HCM, FSCM,ELM,EPM and CRM)
  • Transferring and sharing technical as well as application knowledge on PeopleSoft and People Tools to offshore team members
  • All Project related Quality and Audit work
  • Training new teammates on PeopleSoft administration and day-to-day operations

Technical Analyst - ERP

Cognizant Technology Solutions
(Chennai, Teaneck)
06.2006 - 09.2009
  • Worked as offshore PeopleSoft administrator/DBA in Cognizant internal(PeopleSoft CRM) project. Was responsible for following activities
  • Setting up PeopleSoft Server for CRM 8.9 for Sales and Marketing Users
  • Configuring PeopleSoft CRM 8.9 System
  • Administering Compass CRM application
  • Analysis of Security Design of CRM8.9 Sales System
  • Administering SQL Server database server
  • Performance Tuning of PeopleSoft database
  • Setting up Integration Broker for PeopleSoft CRM – ESA Integration
  • Analysis of Archive Designer and Data Archive Manager

Education

Bachelor of Engineering -

Madras Institute Of Technology, Anna University
Chennai
06.2002 - 05.2006

Master of Science - Psychology

University Of Madras
Chennai
07.2014 - 06.2016

Skills

Salesforcecom

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Accomplishments

  • Managed portfolio of ~$2.5Mn with 40+ team members globally
  • 10x Salesforce certified including Salesforce Application Architect
  • Awarded "Made the difference" by Customer (2020)
  • Awarded "Going Extra Mile" by Cognizant Delivery Partner (2019)
  • Awarded "Going Extra Mile" by Cognizant CIO (2010)
  • Got "Best Outgoing Student" award in HSC (2002)

Certification

Project Management Professional (PMP)®

Software

Salesforce

PeopleSoft

Database (SQL Server, Oracle 11g & DB2)

MS Office

Work Availability

monday
tuesday
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friday
saturday
sunday
morning
afternoon
evening
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Timeline

Certified Scrum Master (CSM)

04-2024

Flosum Certified Expert

10-2023

Senior Manager - Salesforce Delivery

Cognizant Technology Solutions
04.2022 - Current

Certified Scrum Product Owner (CSPO)

03-2022

Certified SAFe 5 Agilist

03-2022

Project Manager/Salesforce Delivery Manager

Cognizant Technologies Solutions
10.2021 - 03.2022

Salesforce certified Application Architect

01-2021

Salesforce certified Data Architecture and Management Designer

01-2021

Salesforce Certified Community Cloud Consultant

12-2020

Salesforce certified Sharing and Visibility Designer

09-2020

Flosum Certified Professional

08-2020

Salesforce Certified CPQ Specialist

07-2020

Scrum Foundation Professional Certificate

07-2020

Salesforce Certified Advanced Administrator

05-2020

Salesforce Certified Platform App Builder

12-2019

Salesforce Certified Platform Developer I

11-2019

Salesforce Certified Sales Cloud Consultant

08-2019

Apttus Quote-to-Cash Certified

07-2019

Project Manager/Salesforce Delivery Manager

Cognizant Technology Solutions
04.2019 - 10.2021

Salesforce Certified Administrator

12-2018

Oracle Weblogic Server 12c Sales Specialist

11-2018

NGstudy™ Certified Negotiation Associate

08-2018

Professional Scrum Master I (PSM I)

06-2018

Project Lifecycle Management Specialist

05-2018

Six Sigma Green Belt (SSGB)

09-2014

Scrum Fundamentals Certified (SFC)

07-2014

Six Sigma Yellow Belt (SSYB)

07-2014

Project Manager/PeopleSoft application architect

Cognizant Technology Solutions
07.2014 - 04.2019

Master of Science - Psychology

University Of Madras
07.2014 - 06.2016

Project Management Professional (PMP)®

11-2013

Project Management Professional (PMP)®

11-2013

Oracle Exadata 11g Certified Implementation Specialist

09-2012

Oracle Database 11g Administrator Certified Associate

09-2011

Senior Consultant - ERP

Cognizant Technology Solutions
07.2011 - 06.2014

Consultant - ERP

Cognizant Technology Solutions
10.2009 - 06.2011

IBM Certified DB2 Database Associate

11-2006

Technical Analyst - ERP

Cognizant Technology Solutions
06.2006 - 09.2009

Bachelor of Engineering -

Madras Institute Of Technology, Anna University
06.2002 - 05.2006

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SARAVANAN GNANASEKARANSenor IT Program/Delivery Manager