Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

Grusha Marwaha

Brampton

Summary

Committed professional with experience in customer service and sales in the retail industry. Skilled in upselling, cross-selling, and merchandising. Highly organized and detail-oriented with excellent communication skills.

Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Associate

Wow Mobile Boutique
07.2024 - Current
  • Greeted customers warmly and offered assistance.
  • Helped customers find and select products.
  • Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
  • Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.

Sales Associate

Glentel
05.2022 - 06.2024
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Operated cash register and POS to process sales transactions and handle payments.
  • Engaged with guests to understand and anticipate customer service needs.
  • Built relationships with potential customers by providing helpful advice on product selection.

Front Desk Agent

The Pursuit Collection
06.2021 - 04.2022
  • Handled incoming calls promptly and professionally, providing information or transferring calls as necessary.
  • Handled cash, credit and debit card transactions accurately.
  • Utilized problem solving techniques to resolve customer complaints quickly and satisfactorily.
  • Utilized extensive knowledge of rates, packages, and special promotions to drive sales.

Shift Supervisor

Subway
07.2018 - 05.2021
  • Demonstrated ability to manage a team of employees and ensure successful shift operations.
  • Managed store closing and opening procedures to ensure safety and security.
  • Assisted customers with inquiries, orders and complaints in a timely manner.
  • Developed strong interpersonal skills while interacting with customers and coworkers in a fast-paced environment.

Education

Bachelor of Science (B.S.) - Hospitality and Hotel Administration

Institute of Hotel Management
07.2017

Hospitality Management

Lambton College
Sarnia, Ontario
09.2019

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving
  • Excellent people skills
  • Customer needs assessment

Certification

  • Smart Serve
  • WHMIS

LANGUAGES

Hindi - Fluent
Punjabi - Fluent

Timeline

Sales Associate

Wow Mobile Boutique
07.2024 - Current

Sales Associate

Glentel
05.2022 - 06.2024

Front Desk Agent

The Pursuit Collection
06.2021 - 04.2022

Shift Supervisor

Subway
07.2018 - 05.2021

Hospitality Management

Lambton College

Bachelor of Science (B.S.) - Hospitality and Hotel Administration

Institute of Hotel Management

Similar Profiles

CREATE PROFILE
Grusha Marwaha