Groto Bah
Calgary,AB
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
4
4
years of professional experience
Work History
Network Administrator
Thiagui Technologie
03.2024 - 10.2025
- Maintained network hardware and software and monitored network to support network availability to end users.
- Identified and immediately resolved issues with network devices.
- Managed data backups and disaster recovery operations to comply with business continuity initiatives.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Managed computer operation scheduling, backup, storage and retrieval functions.
IT Help Desk Technician
IO Solutions Call Center
01.2023 - 01.2024
- Configured hardware, devices, and software to set up work stations for employees.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Used ticketing systems to manage and process support actions and requests.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Maintained servers and systems to keep networks fully operational during peak periods.
Call Center Representative
Alorica / Best Buy
08.2021 - 11.2022
- Implemented and developed customer service training processes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
GED -
CDI College, CA
Edmonton, AB09-2022
High School Diploma -
Ross Sheppard High
Edmonton, AB06-2018
Skills
- Active directory
- Technical support
- VoIP systems
- Server management
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Network Administrator
Thiagui Technologie
03.2024 - 10.2025
IT Help Desk Technician
IO Solutions Call Center
01.2023 - 01.2024
Call Center Representative
Alorica / Best Buy
08.2021 - 11.2022
GED -
CDI College, CA
High School Diploma -
Ross Sheppard High