Overview
Work History
Education
Skills
Languages
Timeline
Generic

Grishma Thapa Magar

Overview

2
2
years of professional experience

Work History

Store Associate

Salvation Army Thrift Store
09.2023 - Current
  • Accurately balance cash drawers at the end of each shift to avoid discrepancies and generate end-of-day reports to summarize daily financial transactions
  • Processed exchanges, refunds and team member purchase to keep cashiers focused on efficiently checking out regular customers.
  • Trained new employed on store policies, procedures, and sales techniques to enhance their performance.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Acted as a health service representative responsible for overseeing compliance with safety regulations creating a safe shopping experience while reducing potential liabilities for the store.
  • Analyzed sales reports to identify trends and opportunities for increased revenue generation within store.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Oversaw integration of new point-of-sale system, enhancing transaction efficiency, documenting the processes for use by other stores.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
  • Proactively interact with customers by telephone or in person, aiding with pricing inquiries, provide alternatives and offering support throughout the store
  • Conducted thorough audits of cash registers, and cloud-generated reports ensuring accuracy and accountability in financial transactions.


System Administrator

College Project
05.2023 - 08.2023
  • Orchestrated the comprehensive design and configuration of an Organizational Unit (OU) structure for a medical infrastructure, overseeing nine companies and five departments
  • Utilized Windows Server 2019 to establish Domain Controllers, configuring Active Directory Domain Services (ADDS), Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), and Internet Information Services (IIS)
  • Successfully resolved and reported a critical DNS and internet access issue affecting the entire class, documenting thorough troubleshooting steps and solutions for submission to professors
  • Collaborated with a team of three members to develop and implement an optimal plan based on a case study
  • Actively supported the Network Admin in verifying and testing configurations, identifying, and resolving errors to ensure optimal functionality
  • Created and delivered comprehensive technical presentations to professors, effectively communicating complex configurations, and justifying their necessity and efficiency
  • Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
  • Managed user access rights to over 300 users and employees to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
  • Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
  • Completed reports detailing network and systems performance and downtime issues.
  • Secured sensitive data from unauthorized access, meticulously managing user permissions and access controls.
  • Ensured high availability of critical systems by setting up and monitoring failover mechanisms and redundancy protocols.
  • Enhanced system security with deployment of advanced firewall and intrusion detection systems.
  • Installed and configured network printers and other peripheral devices.
  • Designed and evaluated WAN and LAN connectivity technologies.

Interior detailer and Customer Service Rep

Majestic Auto Wash
12.2022 - 07.2023
  • Delivered outstanding results under tight deadlines while maintaining a keen eye for detail throughout all stages of the vehicle cleaning process.
  • Ensured high-quality results by thoroughly inspecting completed work for any areas that required additional attention.
  • Built trust with clients through transparency in pricing structures, setting accurate expectations regarding turnaround times and costs associated with each project.

Honestly Clean Team
08.2022 - 12.2022
  • Maintained cleanliness throughout the store, including offices and washrooms
  • Operated burnisher and auto-scrubbing machines, occasionally waxed floors
  • Worked with Winners, Marshalls, Sobeys, Sobeys Extra, Staples, Farm offices and residential houses for regular cleanup ranging from daily, biweekly to monthly

Education

Post Secondary Diploma - Computer Systems Technician

Fanshawe College
08.2023

High School Graduation - Management/ Computer Science

The Old Capital Higher Secondary School
12.2020

Skills

  • Technical support
  • Windows administration
  • User management
  • Server management
  • IT documentation
  • File system administration
  • Helpdesk operations
  • Help desk software
  • End point configurations
  • Network administration
  • Cash handling accuracy
  • Attention to detail focus

Languages

English
Full Professional
Hindi
Limited Working
Nepali
Native or Bilingual

Timeline

Store Associate

Salvation Army Thrift Store
09.2023 - Current

System Administrator

College Project
05.2023 - 08.2023

Interior detailer and Customer Service Rep

Majestic Auto Wash
12.2022 - 07.2023

Honestly Clean Team
08.2022 - 12.2022

High School Graduation - Management/ Computer Science

The Old Capital Higher Secondary School

Post Secondary Diploma - Computer Systems Technician

Fanshawe College

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Grishma Thapa Magar