GRISHMA AMBILI VASANTHAN
Halifax,NS
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Flipkart
01.2024 - 06.2025
- Maintained operational records, schedules, and reports to ensure compliance with corporate procedures.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Supported troubleshooting for handheld devices, minimizing downtime and improving operational flow.
- Delivered client-focused service for internal teams and external vendors, supporting business continuity.
- Demonstrated strong attention to detail in data entry, documentation, and priority issue escalation.
- Collaborated with teams to enhance customer satisfaction and streamline service processes.
- Analyzed feedback data to identify trends, implementing strategies for continuous improvement.
Financial Analyst
NSCB Co-operative Bank
02.2020 - 12.2023
- Handled daily financial transaction entries and reconciliations with accuracy under strict deadlines.
- Monitored and reported deposit balances, discrepancies, and errors, ensuring timely escalation and resolution.
- Contributed to process improvements in reporting accuracy and operational workflows.
- Collaborated with cross-functional teams to meet regulatory and compliance standards.
- Delivered exceptional client support and communication in high-pressure situations.
- Collaborated with cross-functional teams to streamline reporting processes and enhance efficiency.
- Led initiatives for process improvements, reducing turnaround time on monthly reports.
Education
ECBA -
International Institute of Business Analysis
01.2024
Master of Commerce - Global Business Operations
University of Kerala
01.2021
Bachelor of Commerce - Finance
Sree Narayan College
01.2019
Accounts Executive - Accounts Payable and Receivable
Additional Skill Acquisition Programme by Govt of India
01.2017
Certificate in Tally -
Scientific and Technical Education Development Council, India
01.2017
Skills
- Data Entry (High Accuracy & Speed)
- Transaction Processing
- SLA & KPI Management
- Operational Risk & Compliance
- Process Adherence & Improvements
- Client-Centric Communication
Languages
English
Timeline
Customer Service Representative
Flipkart
01.2024 - 06.2025
Financial Analyst
NSCB Co-operative Bank
02.2020 - 12.2023
Master of Commerce - Global Business Operations
University of Kerala
Bachelor of Commerce - Finance
Sree Narayan College
Accounts Executive - Accounts Payable and Receivable
Additional Skill Acquisition Programme by Govt of India
Certificate in Tally -
Scientific and Technical Education Development Council, India
ECBA -
International Institute of Business Analysis
Similar Profiles
VIVEK SHROTRIYAVIVEK SHROTRIYA
Hub Manager at FlipkartHub Manager at Flipkart
Shivendra Kumar SinghShivendra Kumar Singh
Asst. Manager – E-commerce at FlipkartAsst. Manager – E-commerce at Flipkart
Basavaraj KumbarBasavaraj Kumbar
Analytics Lead at FlipkartAnalytics Lead at Flipkart
Arian LoshiArian Loshi
Patron Safety Member at Legendary HospitalityPatron Safety Member at Legendary Hospitality
Syed Kawsain Al-HaqueSyed Kawsain Al-Haque
Crew Member at Five GuysCrew Member at Five Guys