Griselda Diaz
Los Angeles
Summary
Pharmacy Technician at Children's Hospital Los Angeles, (Inpatient, ED and Specialty outpatient Pharmacy) skilled in workflow optimization and customer engagement. Performed comprehensive medication reconciliation for ED patients to ensure an accurate and complete list of all prescriptions. Proven ability to enhance pharmacy productivity and maintain compliance with safety regulations. Known for a calm demeanor under pressure and a commitment to exceptional service, ensuring patient satisfaction and operational efficiency.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Children's Hospital Los Angeles
04.2022 - Current
- Processed and dispensed medications following hospital protocols and safety regulations.
- Maintained accurate inventory of pharmaceuticals and medical supplies, ensuring availability for patient care.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Counted, measured, and compounded medications following standard procedures.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Pharmacy Technician
Walgreens
10.2004 - 03.2022
- Stocked, labeled, and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Trained new pharmacy technicians on operational procedures and best practices for efficiency.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Pharmacy Technician
St. Paul's Pharmacy
07.2005 - 10.2014
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Entered and processed patients' prescriptions into internal system.
Pharmacy Technician/Clerk
Rite Aide Pharmacy
09.2003 - 05.2005
- Monitored expiration dates of medications, ensuring timely removal of outdated products from shelves.
- Streamlined pharmacy operations by maintaining a clean and organized work environment.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Stocked shelves with medications and other pharmacy items for consistent availability.
- Confirmed customer information and insurance eligibility for prescriptions.
- Provided exceptional service to diverse customers through clear communication, empathy, and cultural sensitivity skills.
Education
Pharmacy Technician - Pharmacy
American Career College
CA08-2003
GED -
Job Corps
Los Angeles, CA04-2001
Skills
- Experienced with Omnicell, Pyxis, and Cerner
- Workflow optimization
- Calm under pressure
- Approachable demeanor
Certification
- CPhT - Certified Pharmacy Technician
Languages
English
Spanish
Timeline
Pharmacy Technician
Children's Hospital Los Angeles
04.2022 - Current
Pharmacy Technician
St. Paul's Pharmacy
07.2005 - 10.2014
Pharmacy Technician
Walgreens
10.2004 - 03.2022
Pharmacy Technician/Clerk
Rite Aide Pharmacy
09.2003 - 05.2005
Pharmacy Technician - Pharmacy
American Career College
GED -
Job Corps