Griselda Rosado
Mimi's Cafe
Perris
36
years of professional experience
Dedicated Server Shift Leader with over 20 years of experience in dining operations. Expertise in complaint resolution, team scheduling, and process improvement, ensuring high-quality service and guest satisfaction.
Work History
Server Shift Leader
20 Years 5 Months- Supervised daily operations to ensure high-quality service and optimal guest experience.
- Coordinated team shifts to maintain proper staffing levels during peak hours.
- Trained and mentored new staff on menu offerings and customer service standards.
- Implemented process improvements that enhanced workflow efficiency in dining area.
- Monitored inventory levels, facilitating timely restocking of supplies to meet demand.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
15 Years 1 Month- Delivered exceptional customer service by promptly addressing guest inquiries and requests.
- Collaborated with kitchen staff to ensure timely food preparation and delivery for optimal dining experience.
- Trained new servers on menu offerings, service standards, and operational procedures to enhance team performance.
- Managed cash handling and processing transactions accurately, maintaining register integrity throughout shifts.
- Developed strong rapport with regular customers, fostering a welcoming environment that encouraged repeat visits.
- Implemented efficient table turnover strategies, maximizing seating capacity during peak hours without compromising service quality.
Education
High School Diploma
Skills
Dining operations
Server coordination
Complaint resolution
Service management
Food safety
Food plating
Team scheduling
Personnel training
Organization
Strong leadership
Relationship management
Communication skills
Cleaning and sanitation
Timeline
Server Shift Leader
Mimi's Cafe
04.2006 - CurrentRead More
Server
Don Jose Mexican Restaurant
03.1991 - 04.2006Read More
Moreno Valley High School
High School Diploma
Read More