Griselda Ortiz
Santa Rosa,CA
Summary
Detail-oriented Pharmacy Technician with 6+ years of experience in high-volume, fast-paced pharmacy environments, supporting accurate medication dispensing and patient care. Proven ability to manage Medi-set preparation and medication synchronization, maintaining up-to-date prescriptions through consistent coordination with physicians and healthcare providers. Recognized for strong time management, accuracy, and efficiency, ensuring compliance with pharmacy regulations while minimizing dispensing errors. Quick, persistent problem-solver dedicated to workflow optimization, patient safety, and exceptional pharmacy operations support.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Creekside Pharmacy
Santa Rosa, CA
03.2021 - 01.2026
- Led medication filling for all blister packs/medi-sets coordinating with the pharmacist and doctors office to ensure timely completion
- Proactively contacted doctors office to verify and update medications lists, reducing prescriptions errors and preventing delays in patient care
- Resolved Rx issues before medications were due, monitoring stock levels and coordinating with pharmacists to prevent shortages and improve patient satisfaction
- Maintained a clean and organized pharmacy workspace to support safe medication handling
- Operated pharmacy software to process prescription orders and manage patient records.
- Coordinated verification and filling of more than 150-200 daily prescriptions in a high-volume indpedently owned pharmacy environment.
Pharmacy Technician
Walgreens
Santa Rosa, CA
06.2019 - 02.2021
- Delivered exceptional customer service in high-volume retail setting,managing 80-100% patient interaction across drive-through,in-person and phone channels while processing prescriptions efficiently
- Performed accurate data entry for patient information and medications,ensuring strict compliance with HIPPA regulations and patient confidentiality across multiple communication channel
- Resolved complex third-party prescription claims including prior authorization and formulary alternatives, achieving successful claim approvals and minimizing prescriptions delays
- Processed and dispensed prescriptions accurately, ensuring compliance with pharmacy regulations.
- Implemented workflow improvements that enhanced efficiency in prescription processing operations.
- Coordinated with healthcare providers to resolve prescription discrepancies and enhance patient care outcomes.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
CNA
Homeinstead Seniorcare
Sunnyvale, CA
01.2017 - 06.2019
- Monitored patient vital signs and reported changes to nursing staff for timely interventions.
- Facilitated effective communication between clients and healthcare professionals to enhance care coordination.
- Implemented infection control measures, ensuring a safe environment for clients and caregivers alike.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
Education
Certificate Pharmacy Tech -
Mission College
Santa Clara, CA04.2019
Skills
- Adaptability in fast changing environments
- Analytical problem-solving
- Project & Inventory management for pharmaceuticals
- Drug interaction awareness
- Committed collaborator
- Strong attention to detail
- Proficient in time management principles
- Ability to multitask
- Sterile work environment maintenance
- Receptive & resourceful
- Conflict resolution & de-escalation
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
Creekside Pharmacy
03.2021 - 01.2026
Pharmacy Technician
Walgreens
06.2019 - 02.2021
CNA
Homeinstead Seniorcare
01.2017 - 06.2019
Certificate Pharmacy Tech -
Mission College