Griselda Montellano
Sherman Oaks
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
8
8
years of professional experience
Work History
Server
Javier’s Century City
07.2019 - Current
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Managed multiple tables efficiently, prioritizing tasks to enhance guest satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Greeted and seated guests, enhancing overall dining experience through attentive service.
- Trained new hosts on operational procedures and customer service standards.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Medical Assistant
Brentwood Urgent Care
01.2020 - 10.2020
- Administered patient care, including vital signs monitoring and medical history documentation.
- Assisted healthcare providers with examinations and procedures, ensuring patient comfort and safety.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Conducted patient intake, gathering medical history and insurance information efficiently.
- Demonstrated adaptability in fast-paced environments by swiftly shifting between front and back office tasks as needed.
Assistant Manager
Ajisen Ramen
10.2018 - 12.2019
- Mentored junior staff to improve performance and ensure adherence to company standards.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Assistant Manager
Midici Neapolitan Pizza
11.2017 - 10.2018
- Supervised daily operations, ensuring adherence to safety protocols and operational standards.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Worked effectively in fast-paced environments.
Education
RFK-UCLA Community School
Los Angeles, CASkills
- Strong work ethic
- Guest engagement
- Professional appearance
- Cleanliness standards
- Service prioritization
- Quick learner
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Medical Assistant
Brentwood Urgent Care
01.2020 - 10.2020
Server
Javier’s Century City
07.2019 - Current
Assistant Manager
Ajisen Ramen
10.2018 - 12.2019
Assistant Manager
Midici Neapolitan Pizza
11.2017 - 10.2018
RFK-UCLA Community School