Griselda Martinez
Orange
Summary
Dynamic professional with proven expertise in optimizing office efficiency at Trinity Dental Arts. Leveraged exceptional customer service and attention to detail to enhance patient experiences. Successfully managed scheduling, reducing conflicts by 30%. Adept at fostering strong relationships and delivering outstanding first impressions, ensuring seamless operations and client satisfaction.
Overview
3
3
years of professional experience
Work History
Dental Front Desk Receptionist
Trinity Dental Arts
Tustin, Ca
09.2025 - Current
- Managed patient scheduling and appointment confirmations to optimize office efficiency.
- Assisted in maintaining accurate patient records using dental management software.
- Handled incoming calls, addressing inquiries and directing them to appropriate staff.
- Processed patient payments and insurance claims with attention to detail.
- Maintained cleanliness and organization of reception area, enhancing patient experience.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Caregiver
Maxim Healthcare
Santa Ana, CA
01.2025 - 08.2025
- Assisted clients with daily living activities, enhancing comfort and independence.
- Monitored patients' health conditions, reporting changes to healthcare team promptly.
- Administered prescribed medications, ensuring adherence to care plans and safety protocols.
- Developed strong rapport with clients, fostering trust and emotional support.
- Provided companionship and social interaction, improving overall well-being for clients.
- Maintained accurate documentation of client progress and care provided for compliance purposes.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Activity Assistant / CNA
ST. Edna Sub-Acute And Rehabilitation Center
Santa Ana, CA
07.2023 - 01.2025
- Assisted in planning and coordinating activities that enhance resident engagement and well-being.
- Supported therapeutic programs by organizing materials and ensuring safe environments for participants.
- Collaborated with interdisciplinary teams to develop tailored activity schedules based on resident preferences.
- Monitored resident participation and provided feedback to improve program effectiveness and enjoyment.
- Implemented creative recreational activities, fostering social interaction among residents in diverse settings.
- Trained new staff on activity protocols, enhancing team efficiency and overall service quality.
- Maintained accurate documentation of participant attendance and activity outcomes for compliance purposes.
- Managed activity calendar, ensuring diverse options catered to a wide range of interests and abilities.
- Boosted social interaction among residents through the organization of group events and outings.
- Promoted mental fitness by facilitating trivia games and puzzles that challenged cognitive abilities while encouraging socialization among peers.
- Provided emotional support and companionship to improve quality of life for residents.
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
Nursing
Edutrack School Of Nursing
Beach, ND11.2024
High School Diploma -
Valley High School
Santa Ana, CA05.2011
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Data entry
- Telephone etiquette
- Appointment scheduling
- Verbal and written communication
- Scheduling appointments
- Office organization
- Filing
- Call answering and routing
- Greeting and seating clients
Languages
English
Native or Bilingual
Timeline
Dental Front Desk Receptionist
Trinity Dental Arts
09.2025 - Current
Caregiver
Maxim Healthcare
01.2025 - 08.2025
Activity Assistant / CNA
ST. Edna Sub-Acute And Rehabilitation Center
07.2023 - 01.2025
Nursing
Edutrack School Of Nursing
High School Diploma -
Valley High School