Grigor Arutyunyan
Van Nuys
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
3
3
years of professional experience
Work History
Intake Coordinator
Specially Hospice
Encino
09.2024 - Current
- Created individualized service plans for each client based on their unique needs and goals.
- Analyzed financial activities of department to share budgetary input with managers.
- Conducted follow-up communication with clients to evaluate satisfaction and outcomes of services provided.
- Provided information and resources to individuals, families, and groups seeking assistance.
- Utilized case management systems to track client cases from intake through to completion.
Plumber Apprentice
Rooter Express
Van Nuys
03.2023 - 02.2024
- Installed and maintained pipes, fixtures, and other plumbing equipment in accordance with codes.
- Performed maintenance on boilers and hot water tanks.
- Estimated time and material costs to include in project plans.
- Removed old piping from buildings as part of remodeling projects.
Office Management Assistant
Auto Claim Paint and Body
Van Nuys
09.2022 - 01.2023
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Organized and maintained filing systems for documents such as invoices, contracts, and reports.
- Responded promptly to customer inquiries via telephone or email providing accurate information regarding product availability or pricing.
- Worked with cross-functional teams to achieve goals.
Education
High School Diploma -
Ulysses S Grant Senior High School
Van Nuys, CA06-2022
Skills
- Service planning
- Case management
- Financial analysis
- Regulatory compliance
- Project estimation
- Customer relationship management
- Communication skills
Timeline
Intake Coordinator
Specially Hospice
09.2024 - Current
Plumber Apprentice
Rooter Express
03.2023 - 02.2024
Office Management Assistant
Auto Claim Paint and Body
09.2022 - 01.2023
High School Diploma -
Ulysses S Grant Senior High School
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