Summary
Overview
Work History
Education
Skills
Timeline
Generic

Griffith Wirngo

Brampton,ON

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

3
3
years of professional experience
2
2
Languages

Work History

Customer Service,

ABOU FICTION
04.2021 - 07.2023
  • Worked effectively with repair staff and parts providers, staying current on availability and service processes.
  • Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
  • Presented different repair options to customers to help each person make appropriate choices.
  • Gathered information through research and vendor inquiries to provide job estimates.
  • Consulted with customers to assess service requirements and produce accurate orders.
  • Boosted service revenue by proactively promoting additional service options.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Promptly responded to inquiries and requests from prospective customers.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Sought ways to improve processes and services provided.
  • Taking in high volume calls.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked effectively in fast-paced environments.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Sales Associate

Abou Fiction Store
06.2021 - 07.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Receiving Associate

Bestbuy Distribution Center
08.2023 - Current
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Recorded regular progress and issues with products.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Maintained tidy, organized and safe work area to comply with cleanliness standards.

General Laborer

Rollstar Metal Forming
07.2023 - 08.2023
  • Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
  • Performed quality checks on products and materials to identify any defects.
  • Notified supervisors of defective equipment or material.
  • Worked alongside team to accomplish work goals according to schedule.

Education

GCE ADVANCED LEVEL (High School -

ORCHIDEE BILINGUAL COLLEGE

Skills

  • Teamwork and Collaboration
  • Friendly, Positive Attitude
  • Dependable and Responsible
  • Multitasking
  • Time Management
  • Attention to Detail
  • Flexible and Adaptable
  • Good Telephone Etiquette

Timeline

Receiving Associate

Bestbuy Distribution Center
08.2023 - Current

General Laborer

Rollstar Metal Forming
07.2023 - 08.2023

Sales Associate

Abou Fiction Store
06.2021 - 07.2023

Customer Service,

ABOU FICTION
04.2021 - 07.2023

GCE ADVANCED LEVEL (High School -

ORCHIDEE BILINGUAL COLLEGE

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