Griffin Jones

Haven't started working yet but will be this week moving forward and will work my hardest to meet all of these expectations.

• Full-time employee.
• Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
• Developed strong rapport with regular guests, fostering loyalty and repeat business.
• Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
• Trained new employees on front desk procedures, contributing to a well-prepared team.
• Handled emergency situations calmly and professionally while following proper protocols.
• Assisted guests with special requests, ensuring a comfortable stay and positive feedback.
• Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
• Collaborated with maintenance team members to address any facility-related issues that arose during shifts.
• Resolved guest issues promptly, resulting in increased customer satisfaction ratings.
• Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
• Managed reservations system effectively, minimizing mix-ups and overbookings.
• Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
• Maintained clean and organized front desk areas to uphold polished company image.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Collected room deposits, fees, and payments.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.

• Gained hands-on experience in various aspects of video production, fostering a well-rounded understanding of industry practices and techniques.
• Collaborated with a diverse team to develop innovative ideas for video projects, resulting in increased audience engagement.
• Elevated visual appeal of final products through color correction, motion graphics integration, and sound design adjustments.
• Demonstrated adaptability by quickly learning new software tools to meet project requirements efficiently.
• Contributed to the successful execution of live events by providing real-time camera operation support.

• Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive guest feedback.
• Managed inventory levels for BBQ supplies, reducing food waste and lowering costs.
• Resolved customer complaints professionally, demonstrating empathy and commitment to satisfaction.
• Built strong relationships with regular customers which led to increased referrals from satisfied patrons.

• Refereeing games from Tyke to Atom throughout the hockey season.