Griffin Alexander
STOCKTON
Summary
Solution-oriented IT Support Specialist with 3 years of experience in technology support, troubleshooting, and end-user training across educational and organizational environments. Proven ability to manage support tickets, conduct remote troubleshooting, and guide users through complex systems. Certified in Google IT Support. Adept at translating technical concepts for non-technical users and passionate about improving workflows, documentation, and user satisfaction in fast-paced, service-oriented settings.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Technology Support Specialist I
Manteca Unified School District
Manteca
01.2022 - Current
- Provide Tier 1 support for 1,000+ users via in-person, phone, and ticketing system.
- Troubleshoot device, software, network, and login issues to minimize downtime.
- Conduct screen-sharing sessions for remote problem-solving and user onboarding.
- Train staff and students on digital platforms and provide process/workflow support.
- Assist with asset management and maintain an up-to-date hardware/software inventory.
- Create and update internal knowledge base documentation to improve support efficiency.
- Document support actions and user communications in help desk system; familiar with documentation best practices and service protocols.
- Collaborate cross-functionally with district IT team on tech deployments and support planning.
- Advocate for policy compliance in tech usage; help enforce security standards while providing user-friendly alternatives.
High School Science Teacher
Tracy Unified School District
Tracy
08.2017 - 05.2022
- Taught complex topics to diverse groups of learners.
- Provided one-on-one and group tech guidance to students and staff during hybrid learning.
- Supported internal systems (SIS, gradebooks, classroom tech) and resolved daily technical issues.
- Served as a technology go-to resource among faculty during schoolwide digital transformation.
Substitute Teacher (Grades 6–12)
Manteca Unified School District
Manteca
05.2014 - 08.2017
- Adapted quickly to new systems, policies, and technologies across varied subject areas.
- Delivered instruction using cloud-based platforms and school technology systems.
- Managed diverse learning environments while tracking attendance and student progress digitally.
Education
Bachelor of Science - Human Biology
University of California, Merced
Merced, CA01.2014
Skills
- Tier 1 Technical Support
- Help Desk & Ticketing Systems
- Active Directory
- End-User Training & Education
- Remote Support Tools (Zoom, Google Meet, screen sharing)
- Workflow Documentation & Process Improvement
- Google Workspace, Microsoft Office, SIS Platforms
- Hardware & Software Troubleshooting (Windows, Mac, Chromebooks)
- MacOS User Support
- Customer Service & Communication
- SaaS Tools Onboarding Support
- Secure Tech Environment Management
- Problem solving
Certification
- Google IT Support Professional Certificate – Coursera, 2024
- California Single Subject Teaching Credential – Science, 2022
Timeline
Technology Support Specialist I
Manteca Unified School District
01.2022 - Current
High School Science Teacher
Tracy Unified School District
08.2017 - 05.2022
Substitute Teacher (Grades 6–12)
Manteca Unified School District
05.2014 - 08.2017
Bachelor of Science - Human Biology
University of California, Merced
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