Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Griffen Peterbaugh

Customer Service Representative
Toronto,ON

Summary

Accomplished Customer Service Representative with a proven track record at FedEx, adept in complaint resolution and call management. Demonstrated ability to enhance customer loyalty through empathetic service and efficient problem-solving. Skilled in data entry and Microsoft Outlook, achieving high accuracy in cash management and reducing wait times significantly. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

11
11
years of professional experience
3
3
years of post-secondary education

Work History

Customer Service Representative

FedEx
05.2019 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Updated account information to maintain customer records.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Answered constant flow of customer calls with minimal wait times.

Warehouse Associate

Canadian Tire
01.2019 - 05.2019
  • Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
  • Worked safely around moving machinery.
  • Consistently lifted materials weighing as much as 80 pounds.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles

Cashier Supervisor

FreshCo
Toronto, Ontario
08.2016 - 05.2018
  • Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
  • Achieved high levels of accuracy in cash management through meticulous record-keeping and timely bank deposits.
  • Supervised over 20+ cashiers

Cashier

FreshCo
09.2013 - 08.2016
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations in store.

Education

High School Diploma -

Neil McNeil High School
Toronto, ON
09.2011 - 06.2014

Skills

Customer Service

Computer Proficiency

Call center experience

Data Entry

Problem-solving abilities

Complaint resolution

Call Management

Product Knowledge

Active Listening

Customer Service

Languages

English
Native or Bilingual

Timeline

Customer Service Representative

FedEx
05.2019 - Current

Warehouse Associate

Canadian Tire
01.2019 - 05.2019

Cashier Supervisor

FreshCo
08.2016 - 05.2018

Cashier

FreshCo
09.2013 - 08.2016

High School Diploma -

Neil McNeil High School
09.2011 - 06.2014

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Griffen PeterbaughCustomer Service Representative