Gricelda Fierro
West Covina
Summary
Dedicated receptionist skilled in telephone management, appointment scheduling, and office administration. Committed to enhancing patient satisfaction through effective communication and organization.
Overview
11
11
years of professional experience
Work History
Receptionist/Specialty Coordinator
College Street Dental
Covina, CA
02.2024 - Current
- Managed patient scheduling and coordinated appointments to optimize office workflow.
- Answered multi-line phone system, addressing inquiries and directing calls efficiently.
- Provided exceptional customer service, resolving conflicts and enhancing patient satisfaction consistently.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Presented financial arrangements clearly to patients,
- enabling informed decisions about payment options and timelines.
- Software Open Dental
Receptionist
American Dental Group
West Covina, CA
08.2017 - 08.2019
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Coordinated communication between dental staff and patients, enhancing service delivery.
- Streamlined front desk operations by implementing digital filing systems for patient records.
- Assisted in maintaining a clean and organized reception area to promote a welcoming environment.
- Conducted thorough insurance verification to ensure patient eligibility and coverage accuracy.
- Streamlined workflows for processing insurance claims, reducing turnaround time for approvals.
- Coordinated treatment plans for patients, ensuring alignment with clinical protocols and patient needs.
Fiscal Clerk
UIC College of Dentistry
Chicago, IL
08.2014 - 05.2016
- Processed financial transactions and maintained accurate records in compliance with university regulations.
- Coordinated budget preparation and monitoring, ensuring alignment with departmental goals and objectives.
- Assisted in auditing financial documents, enhancing accuracy and accountability within fiscal operations.
- Streamlined invoice processing procedures, resulting in improved efficiency and reduced processing time.
- Increased patient satisfaction by providing thorough pre-and post-operative consultations and addressing concerns in a timely manner.
- Expanded referral network by cultivating strong relationships with dental professionals in the community, increasing access to specialized care for more patients.
- Coordinated patient referrals to ensure timely access to specialized care.
Education
High School Diploma -
William Howard Taft
Chicago, ILSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Appointment scheduling
- Scheduling appointments
- Greeting and seating clients
- Office administration
- Insurance coverage verification
- Treatment Planning
- Customer service
Languages
Spanish
Professional Working
Timeline
Receptionist/Specialty Coordinator
College Street Dental
02.2024 - Current
Receptionist
American Dental Group
08.2017 - 08.2019
Fiscal Clerk
UIC College of Dentistry
08.2014 - 05.2016
High School Diploma -
William Howard Taft