Marijana Granić
Mississauga,ON
Summary
Seeking to foster a healthier community through supporting transformative health services, my objective is to contribute to an organization that aligns with values of compassion, excellence, and courage. I aim to leverage my skills and expertise to support the attainment of organizational goals of quality, access, and sustainability.
Overview
27
27
years of professional experience
Work History
Full Time Cashier
Walmart
09.2008 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions with over 100 transactions per shift
- Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Prevented loss by vigilantly monitoring potential theft or fraud situations, five occurrences in total.
- Constantly ensured compliance with company policies and procedures while processing transactions efficiently.
- Contributed to store success by maintaining high standards of cleanliness throughout working station.
Customer Service Associate
Credit Valley Good Market
01.2005 - 01.2007
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues to numerous customers per shift.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Sales Associate
Shoe Boutique
02.1997 - 09.2000
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
High School Diploma -
Rudera Boskovica Secondary School
Ljubuski, Bosnia & Herzegovina06.1995
Skills
- Cooperative team-player
- Ability to take initiative in required tasks
- Effective communicator with co-workers, visitors, and others
- Able to read, write, and speak in English
- Able to read, write, and speak in Croatian
- Possess physical capability to lift heavy objects
- Adaptable and flexible to meet all schedule requirements
Languages
- English
- Croatian
Accomplishments
- Received Shining Star award Walmart Canada in acknowledgment of exemplary team-collaboration and dedicated performance in customer service (June 2015)
- Consistently Volunteer at local Church, Norval, by helping event planning (Since 2001)
Timeline
Full Time Cashier
Walmart
09.2008 - Current
Customer Service Associate
Credit Valley Good Market
01.2005 - 01.2007
Sales Associate
Shoe Boutique
02.1997 - 09.2000
High School Diploma -
Rudera Boskovica Secondary School