Hailey Botting
Innisfil,ON
Summary
Organized and reliable candidate that is hardworking in any setting. Working as a team to ensure goals are met with a high degree of success. Passionate about advocating for the environment and making it more sustainable for future generations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Dual Supervisor/ Food and Beverage Server
Gateway Casinos
06.2024 - 08.2025
- Supervised daily operations, ensuring compliance with gaming regulations and company policies.
- Trained and mentored staff to enhance service quality and operational efficiency.
- Resolved customer complaints promptly, maintaining high standards of customer service excellence.
- Provided exceptional customer service by promptly addressing guest inquiries and ensuring satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Supervisor
MALPAC Tim Hortons
06.2020 - 08.2024
- Evaluate employee performance, along with coaching and training to improve weak areas.
- Observe and complete all necessary duties such as cleaning and preparing for next shift
- Maintain compliance with company policies, objectives, and communication goals.
- Count tills of various amounts and daily deposits.
- Frequently inspected production area to verify proper equipment operation.
- Ability to upsell product to increase sales by 75%.
Enviroventure Co-op at Nantyr Shores
Mark Gaynik
02.2023 - 06.2023
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
High School Diploma -
Nantyr Shores Secondary School
Innisfil, ONBachelor of Science - Environmental Studies
Trent University
Peterborough, None04-2029
Skills
- Leadership
- Organization
- Critical Thinking Skills
- Outgoing
- Communication Skills
- Forward Thinker
- Time Management
- Setting Up Activities
- Safety Guidelines
- Class Coordination
Certification
- WHIMIS/ CPR and First Aid Certified
- Wilderness First Aid
- Food Safety Certified
- Leave NO Trace
- Level 1 Orcka Certification
- Fire Extinguisher Training
- Project Wild
- Ministry of Labour training
- Allergy Awareness training
- AODA training
- Costumer Service Standards training
- Ontario Human Rights training
- Workplace Health and Safety training
- Workplace Violence Awareness training
Timeline
Dual Supervisor/ Food and Beverage Server
Gateway Casinos
06.2024 - 08.2025
Enviroventure Co-op at Nantyr Shores
Mark Gaynik
02.2023 - 06.2023
Supervisor
MALPAC Tim Hortons
06.2020 - 08.2024
High School Diploma -
Nantyr Shores Secondary School
Bachelor of Science - Environmental Studies
Trent University
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