Grey Gonzalez
Selma,CA
Summary
Customer-oriented Store Manager offering over 3 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Experienced with social service programs, ensuring effective service delivery to diverse populations. Utilizes strong leadership and program development skills to drive impactful community initiatives. Track record of fostering collaborative team environments and achieving positive outcomes.
Overview
10
10
years of professional experience
Work History
Director of Social Services/ Program Coordinator
LifeSTEPS Skills Training & Educational Programs
Selma, CA
01.2023 - Current
- Developed and implemented engaging youth programs that promote skill development and educational growth.
- Educated families and community members about domestic violence and impact on children.
- Enhanced community engagement by developing and implementing outreach programs tailored to diverse populations.
- Participated in community events to promote services and engage with public.
- Collected, arranged, and input information into database system.
- Increased participant engagement by tailoring program content to meet diverse community needs.
- Increased participant retention by continuously seeking feedback from youth and incorporating their suggestions into future programming.
Store Manager
Little Caesars
Fowler, CA
08.2019 - 12.2022
- Oversaw daily operations, ensuring adherence to company standards and policies.
- Trained and mentored staff to improve service quality and operational efficiency.
- Implemented inventory management systems, streamlining stock control processes.
- Fostered a positive work environment, enhancing team morale and employee retention.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
Voluntary Worker
Go Fresno Public schools
Fresno
04.2019 - 05.2019
- Assisted with and organized programs, events and activities to drive outreach initiatives.
- Encouraged people to be active in community through organizational events and projects.
Babysitter
Family Members
Selma
12.2016 - 12.2018
- Organized various activities, games, crafts and outings to keep children entertained.
- Supervised activities to ensure safety and engagement of children in various age groups.
- Developed and implemented age-appropriate learning and play activities to promote development.
- Communicated regularly with parents to provide updates on children's well-being and progress.
Education
BBA - Business Economics
Fresno State University
Fresno, CA08-2027
High School Diploma -
Selma High School
Selma, CA06.2019
Skills
- Employee Supervision and Motivation
- Customer Service
- Verbal and Written Communication
- Store Operations Oversight
- Multitasking and Organization
- Documentation and Reporting
- Staff Supervision
- Team Leadership
- Decision Making
- Community outreach
- Time management
- Problem-solving abilities
- Active listening
- Continuous improvement
- Social services
Education and Training
true
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Director of Social Services/ Program Coordinator
LifeSTEPS Skills Training & Educational Programs
01.2023 - Current
Store Manager
Little Caesars
08.2019 - 12.2022
Voluntary Worker
Go Fresno Public schools
04.2019 - 05.2019
Babysitter
Family Members
12.2016 - 12.2018
High School Diploma -
Selma High School
BBA - Business Economics
Fresno State University