Gretta Umunoza
1664 Rue Montcalm , Montreal,QC
Summary
Flexible, efficient and reliable worker with over 5 + years in Customer services, Quality Assurance and Office management..
Overview
11
11
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Quality Assurance Technician
Samsung
Irving, TX
02.2021 - 01.2022
- Data Entry
- Quality Assurance on over 400 Samsung products per day
- Kitting
- Offered training in Quality Assurance to new employees
Collections Agent
The CMI Group
Grapevine, Texas
02.2020 - 02.2021
- Gave information to customers regarding their account
- Processed payments and applied to customer balances.
- Ensured Customer Satisfaction
- Counseled debtors on payment options and arranged installment agreements.
- Delivered exceptional customer service on over 40 collection calls per day and maintained calm and professional demeanor.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
Quality Assurance Analyst
Assurant
Lewisville, TX
06.2019 - 12.2019
- Data Entry
- Quality Assurance
- Fixed identified issues to increase productivity and boost workflows.
- Created and achieved product quality objectives and met product specifications.
Receptionist
Kilgore College Game Room
Kilgore, Texas
08.2017 - 12.2018
- Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction
- Monitored premises security, screened visitors, updated logs and issued passes
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance
- Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking
- Monitored and screened visitors to verify accessibility to inter-office personnel
- Routed incoming mail and messages to relevant personnel without delay.
Library Worker
Randolph C. Watson Library
Kilgore, TX
07.2017 - 12.2018
- Greeted customers and visitors in-person and via telephone calls
- Shelving, shelf-reading according to the books' reference number
- Assisting students in finding the right books in relation to their subjects
- Checked in and out rented books
- Assisted students in Technical issues such as finding school schedules, printing and others
French Tutor
Excel -Abilene Christian University
Abilene, TX
08.2016 - 12.2016
- Structured French learning plans around individual assessments and proficiency
- Communicated with students and provided outstanding professionalism
- Created new lesson plans based on course objectives
- Documented student attendance and progress against goals
- Developed activities and integrated technology to diversify instruction.
Secretary/Receptionist
Adams Center
Abilene, TX
05.2016 - 12.2016
- Maintained electronic filing systems and categorized documents.
- Provided clerical support to company employees, including copying, faxing and file management
- Restocked supplies in a neat and easily-accessible fashion
- Assisted several instructors with scheduling, planning and organizing seminars
- Managed events in terms of scheduling, serving food and orientation
- Handled incoming and outgoing correspondence, including faxes, phone and email
- Greeted incoming students and professors in a professional manner and provided friendly knowledgeable assistance
- Prepared correspondence, forms, reports, calendars and other documents.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
Manager
Maman Jeanne Boutique
Kigali, Rwanda
03.2011 - 08.2015
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Engaged customers warmly and provided immediate and dedicated assistance
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities
- Cross-sold complementary products and services to customers.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
Associate of Arts - Liberal Arts & Sciences
Kilgore College
Kilgore.Tx 01.2017 - 12.2018
Some College (No Degree) - General Engineering
Abilene Christian University
Abilene, Tx 08.2015 - 12.2016
Skills
Receptionist (5 years)Communications (6 years)
Office management
MS Office proficiency (10 years)Multitasking strengthsCustomer Service SkillsTutoringQuality AssuranceAssessmentsProficiency with Microsoft Office: Mail & Calendar (Mac) — CompletedJanuary 2019Measures a candidate’s proficiency in using Microsoft Office Mail and Calendar tools to manage theirWorkloadFull results: CompletedCustomer Service Skills — Highly ProficientDecember 2018Measures a candidate's skill in evaluating approaches to customer service & satisfactionFull results: Highly ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continuedDevelopment in any professional fieldAdditional Information
- Willing to relocate: Anywhere
- Available to work immediately
Timeline
Quality Assurance Technician
Samsung
02.2021 - 01.2022
Collections Agent
The CMI Group
02.2020 - 02.2021
Quality Assurance Analyst
Assurant
06.2019 - 12.2019
Receptionist
Kilgore College Game Room
08.2017 - 12.2018
Library Worker
Randolph C. Watson Library
07.2017 - 12.2018
Associate of Arts - Liberal Arts & Sciences
Kilgore College
01.2017 - 12.2018
French Tutor
Excel -Abilene Christian University
08.2016 - 12.2016
Secretary/Receptionist
Adams Center
05.2016 - 12.2016
Some College (No Degree) - General Engineering
Abilene Christian University
08.2015 - 12.2016
Manager
Maman Jeanne Boutique
03.2011 - 08.2015