Gretta Inamahoro
Montreal
Summary
Experienced Project Coordinator with a proven track record of successfully managing diverse projects from start to finish. Skilled in supporting cross-functional teams to meet project goals and deadlines. Strong communication and organizational abilities in high-pressure settings. Passionate about driving successful project outcomes through collaboration and efficiency.
Overview
12
12
years of professional experience
Work History
Project Coordinator
MCC Label
07.2022 - Current
- Manage the entire project development and delivery lifecycle, from initial customer consultation, through the coordination of design and production, to final product delivery. Ensuring that projects are finished on time, within scope and on budget.
- Work closely with cross-functional teams (design, production, logistics, and quality control) to
coordinate tasks, allocate resources effectively, and maintain smooth workflow to ensure that each project phase met the required deadlines. - Identify potential risks and bottlenecks in the project timeline or production process and
proactively take steps to migrate these issues. This includes monitoring supplier lead times, addressing resource constraints, and ensuring adequate contingency planning. - Use pivot tables and V-lookup to track data and maintain the flow of information and documentation efficiently.
- Conduct meetings with clients to facilitate communication and keep appropriate parties updated on project developments.
- Complete tasks for new project setup, maintain project files, including but not limited to: correspondence and contracts/purchase.
- Collaborate with production teams to address and resolve quality concerns, improving overall product reliability.
- Maintain quality documentation and records for conformance with relevant standards.
Membership Coordinator
The Royal Architectural Institute of Canada
08.2021 - 06.2022
- Developed outreach project focused on bettering the educational pathway of students in architecture.
- Increased new member sign-ups by designing compelling marketing materials and promoting membership benefits in various channels.
- Helped coordinate architectural conferences to promote the RAIC programs and continuing education.
- Developed Standard operating procedure manuals for the membership and educations departments.
- Trained new staff members on membership processes, systems, and best practices, ensuring a seamless transition and consistent service quality for members.
- Provided exceptional customer service to both prospective and current members, resolving issues promptly and professionally.
- Implemented data-driven strategies to identify potential new members and maintain high renewal rates among existing ones.
Membership Administrator
The Royal Architectural Institute of Canada
05.2019 - 08.2021
- Coordinated the review and approval of membership applications.
- Oversaw and monitored the RAIC Job Board system and with various architectural firms in the hiring of architects.
- Managed timely and effective replacement of missing or damaged architectural contract documents or seals.
- Handled over 100 cases per day signing up new members, retrieving member data, and presenting relevant product information.
- Effectively communicated with members about account changes, new membership benefits and potential membership upgrades.
- Managed client database efficiently, ensuring accurate tracking of contact information, preferences, interactions, and memberships sold.
Registry Processing Officer
Métis Nation of Ontario
06.2018 - 05.2019
- Provided assistance in successfully submitting citizenship applications and supporting genealogical documentation.
- Assessed citizenship applications and informed applicants of any missing documentation.
- Implemented a new standard operating procedure of citizenship application within the Registry department.
- Prioritized and organized workload based on risk and severity to meet deadlines.
- Supported fellow Processing Officers during periods of high workload or absences by stepping in to assist with their responsibilities.
- Achieved high levels of customer satisfaction due to timely resolutions of any issues encountered during the processing phase.
- Effectively utilized software tools for data entry, tracking, analysis, and reporting purposes during application processing tasks.
Registry Assistant
Métis Nation of Ontario
11.2017 - 06.2018
- Conducted initial review of citizenship applications and Inputted citizenship applications into the Métis Nation of Ontario database.
- Handled sensitive customer inquiries with tact and discretion, maintaining confidentiality while providing helpful information and support as needed.
- Managed heavy workloads effectively through careful prioritization of tasks according to urgency or importance, consistently meeting project deadlines without sacrificing quality outcomes.
- Assisted an average of 500 applicants per week.
- Updated registry database regularly with accurate information, ensuring timely access to current records for all users.
- Assisted in the preparation of comprehensive training manuals for new hires, ensuring they received a thorough introduction to their role as Registry Assistants.
Library Assistant (Student worker)
Mount St. Mary's University
10.2013 - 05.2017
- Assisted students and faculty members in finding publications, materials for research, and arranged rooms for group meetings.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Assisted in special projects and activities and provided assistance as needed to the Head Librarian
- Organized and updated library's digital catalog to ensure easy access and retrieval of information.
Presidential Intern (Student worker)
Mount St. Mary's University
08.2013 - 05.2015
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
- Coordinated campus visits with prospect students and their families.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Provided backup support for reception duties such as greeting visitors warmly upon arrival or answering incoming phone calls courteously.
Education
Bachelor of Arts - International/Global Studies, Business
Mount St Mary's University
Skills
- Project execution management
- Critical thinking
- Effective organizational skills
- Data privacy management
- Data organization and maintenance
- Client engagement strategies
- Employee training and development
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Project Coordinator
MCC Label
07.2022 - Current
Membership Coordinator
The Royal Architectural Institute of Canada
08.2021 - 06.2022
Membership Administrator
The Royal Architectural Institute of Canada
05.2019 - 08.2021
Registry Processing Officer
Métis Nation of Ontario
06.2018 - 05.2019
Registry Assistant
Métis Nation of Ontario
11.2017 - 06.2018
Library Assistant (Student worker)
Mount St. Mary's University
10.2013 - 05.2017
Presidential Intern (Student worker)
Mount St. Mary's University
08.2013 - 05.2015
Bachelor of Arts - International/Global Studies, Business
Mount St Mary's University
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