Gretchen Ugalde
Irvine, CA
Summary
Enthusiastic and highly reliable Customer Service Professional offering versatile clerical abilities and a genuine desire to provide outstanding customer service while overseeing daily operations. Presently pursuing a sales associate role which will utilize skills in organization, effective task completion in a timely manner with attention to detail, computer proficiency, and dedication to superior performance.
Overview
5
5
years of professional experience
Work History
MFA Candidate | Teaching Assistant
University Of California, Irvine
09.2023 - Current
- Assist faculty with class organization, manage classroom flow, and provide one-on-one support to students during lab sessions.
- Maintain and oversee shared shop spaces, ensuring tools, machinery, and materials are properly organized and in working condition.
- Provide hands-on support in the scene shop, assisting with scenic painting, props fabrication, and general scenery construction, functioning as an active member of the production staff team.
Scene Shop Supervisor
Stephens College
09.2022 - 09.2023
- Oversaw daily operations, ensuring that all tasks were completed accurately and on time.
- Developed strong team dynamics, fostering a positive work environment for all staff members.
- Mentored and trained new shop workers to ensure consistent service standards across the team.
- Checked incoming orders and organized new stock.
Administrative Assistant
The Childen's School | Stephens College
09.2021 - 09.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Sales Associate and Closet Designer
The Container Store
09.2020 - 09.2021
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Master of Arts - Scenic Design, Theatre
University of California, Irvine
Irvine, Ca06-2026
Bachelor of Arts - Theatre
University of California, Irvine
Irvine06-2019
Skills
- Customer Service
- Positive attitude
- Computer skills
- Relationship building
- Calm and patient demeanor
- Complex Problem-solving
Timeline
MFA Candidate | Teaching Assistant
University Of California, Irvine
09.2023 - Current
Scene Shop Supervisor
Stephens College
09.2022 - 09.2023
Administrative Assistant
The Childen's School | Stephens College
09.2021 - 09.2022
Sales Associate and Closet Designer
The Container Store
09.2020 - 09.2021
Master of Arts - Scenic Design, Theatre
University of California, Irvine
Bachelor of Arts - Theatre
University of California, Irvine
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