Dynamic and passionate global sales and customer relations professional well-versed in communicating with individuals from diverse backgrounds and negotiating successful solutions. Excellent relationship-building, interpersonal and multitasking abilities. Bringing over 25 years of experience meeting team and individual goals and objectives in culturally diverse environments.
Order and data entry, dispatching trucks, issuing bills of lading, organizing and maintaining shipment manifests, maintaining expense reports. Lead generation, lead vetting over the phone, and inputting vetted prospects into CRM.
Focused on growing and maintaining existing business to business accounts by one-on-one sales of worksite insurance products and services to the educational community. Consulted with current customers to provide valuable information regarding their personal and financial insurance needs while developing customized employee benefit packages through annual benefit enrollments.
Successfully established a small arts and crafts studio in Hanoi, Vietnam. Personally made and sold all in-store merchandise. Researched and obtained local artisans to coordinate, schedule, and teach art-related workshops. Planned social media events and sourced supply vendors. Generated a diverse group of clients through sales and marketing strategies.
Delivered clerical support by efficiently handling a wide range of standard and distinctive requirements. Provided front office coordination by greeting clients, managing multi-line phone systems, and delivering messages. Supported CFO through project management and revenue tracking. Developed process improvements, policies, and procedures for agents. Negotiated, created , and maintained effective relationships with supply vendors. Maintained office inventory, break room supplies, and effective building management communications. Assisted in training administrative employees for special projects, ensuring readiness, service quality, and efficiency. Interacted with customers professionally by phone, email, or in-person to provide information and directed to desired staff members. Teamed with internal leaders to meet deadlines and establish a culture of cross-functional collaboration.
12 years experience in Retail & Food & Beverage Sales. Initiated friendly conversation with customers to determine level of assistance required. Provided in-depth information on product features so customers could make educated buying decisions. Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service. Greeted customers, answered questions, recommended specials to increase profits. Promoted appetizers, desserts and specialty drinks to optimize sales.
Co-Founder / President (2023- Present)- International Women In Nichada (IWIN) - Nonthaburi, Thailand
Creating a community which offers social connections, helpful information, outings, events and cultural exploration.
Board Member (3 yrs)- Guangzhou Women's International Club (GWIC) - Guangzhou, China
Membership Coordinator / Community Liaison
Encouraged new member sign-ups by selling club benefits. Maintained, updated and distributed member directory. Welcomed newcomers to the community with morning coffees and information packets. Ensuring new members felt welcome and educated on the ins and outs of living in Guangzhou. Organized and coordinated EFF Day for 300+ members/family annually.
Consultant (1.5 yrs) - Castle Hill Luxury Homes - Guangzhou, China
Hired to increase profits and productivity. Initiated and led all operations in the total revamp of the "Western" restaurant. Created new menu, trained cooks and staff. Educated and trained staff on better customer service practices. Redesigned dining room, sourced new equipment, supplies and food. Successfully managed business operations through end of contract.
Board Member (3 yrs) - Jakarta International School Booster Club - Jakarta, Indonesia
Store Manager - Managed Middle/High School Store. Maintained proper inventory levels, ensured stocking, implemented purchasing plans and maintained contact with suppliers to ensure maximum efficiency in meeting sales goals. Managed all controllable costs with a view to maintaining profitability. Seeked ways to better promote the store, the product line and service within the store. Trained parent volunteers on register. Coordinated Athletic Dept. banquets and other school events. Designed and built seasonal props.
Board Member (1yr) - International Ladies in Vietnam - Ho Chi Minh City, Vietnam
Events Coordinator - Planned and executed 4 annual events. Sourced and built relationships with vendors and venues. Planned event details including seating, dining and guests. Maintained Budget. Marketing and sale of event tickets.