Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
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Gretchen Hockett

Nichada Thani, Nonthaburi, Thailand

Summary

Dynamic and passionate global sales and customer relations professional well-versed in communicating with individuals from diverse backgrounds and negotiating successful solutions. Excellent relationship-building, interpersonal and multitasking abilities. Bringing over 25 years of experience meeting team and individual goals and objectives in culturally diverse environments.

Overview

9
9
years of professional experience

Work History

Trader Support Specialist

TYR Wood Products
Portland
09.2021 - 03.2023

Order and data entry, dispatching trucks, issuing bills of lading, organizing and maintaining shipment manifests, maintaining expense reports. Lead generation, lead vetting over the phone, and inputting vetted prospects into CRM.

Account Manager

American Fidelity
Los Angeles , CA
05.2022 - 08.2022

Focused on growing and maintaining existing business to business accounts by one-on-one sales of worksite insurance products and services to the educational community. Consulted with current customers to provide valuable information regarding their personal and financial insurance needs while developing customized employee benefit packages through annual benefit enrollments.

Business Owner/Operator

Hockett Haus of Crafts
Hanoi
01.2019 - 01.2021

Successfully established a small arts and crafts studio in Hanoi, Vietnam. Personally made and sold all in-store merchandise. Researched and obtained local artisans to coordinate, schedule, and teach art-related workshops. Planned social media events and sourced supply vendors. Generated a diverse group of clients through sales and marketing strategies.

Office Administrator

TriBridge Partners
Baltimore
01.2014 - 05.2016

Delivered clerical support by efficiently handling a wide range of standard and distinctive requirements. Provided front office coordination by greeting clients, managing multi-line phone systems, and delivering messages. Supported CFO through project management and revenue tracking. Developed process improvements, policies, and procedures for agents. Negotiated, created , and maintained effective relationships with supply vendors. Maintained office inventory, break room supplies, and effective building management communications. Assisted in training administrative employees for special projects, ensuring readiness, service quality, and efficiency. Interacted with customers professionally by phone, email, or in-person to provide information and directed to desired staff members. Teamed with internal leaders to meet deadlines and establish a culture of cross-functional collaboration.

Retail Sales / Food & Beverage Sales

Retail/Restaurant

12 years experience in Retail & Food & Beverage Sales. Initiated friendly conversation with customers to determine level of assistance required. Provided in-depth information on product features so customers could make educated buying decisions. Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service. Greeted customers, answered questions, recommended specials to increase profits. Promoted appetizers, desserts and specialty drinks to optimize sales.

Education

Resident Insurance Producer

Lytespeed Learning Online Insurance Education
California
05-2022

Real Estate

Caldwell Banker Residential Brokerage School
Baltimore, Maryland
05.2013

International Business

Portland State University
Portland, OR

General Studies

Portland Community College
Portland, OR

Skills

  • Inside & Outside Sales
  • Cross-selling and Upselling
  • Retail sales
  • Customer relations
  • Food & Beverage Sales
  • Product and service knowledge
  • Relationship Selling
  • Promotional planning
  • Customer needs assessment
  • Strategy development
  • Skilled multi-tasker
  • Meticulous attention to detail
  • Focused on customer satisfaction
  • Problem-solving abilities
  • Selling event products and services
  • Social media marketing

Accomplishments

  • Successfully established and sold own business in a foreign country (Hanoi, Vietnam).
  • Created highly effective new business model that significantly impacted efficiency and improved operations.
  • Exceeded sales goals by 50% in 1 year.
  • Drove 50% improvement in profits through aggressive networking sales strategies.
  • Negotiated with vendors, saving the company 30% annually in supplies and overhead.
  • Successfully maintained diverse career path in 4 different countries.

Additional Information

Co-Founder / President (2023- Present)- International Women In Nichada (IWIN) - Nonthaburi, Thailand

Creating a community which offers social connections, helpful information, outings, events and cultural exploration.

Board Member (3 yrs)- Guangzhou Women's International Club (GWIC) - Guangzhou, China

Membership Coordinator / Community Liaison

Encouraged new member sign-ups by selling club benefits. Maintained, updated and distributed member directory. Welcomed newcomers to the community with morning coffees and information packets. Ensuring new members felt welcome and educated on the ins and outs of living in Guangzhou. Organized and coordinated EFF Day for 300+ members/family annually.

Consultant (1.5 yrs) - Castle Hill Luxury Homes - Guangzhou, China

Hired to increase profits and productivity. Initiated and led all operations in the total revamp of the "Western" restaurant. Created new menu, trained cooks and staff. Educated and trained staff on better customer service practices. Redesigned dining room, sourced new equipment, supplies and food. Successfully managed business operations through end of contract.

Board Member (3 yrs) - Jakarta International School Booster Club - Jakarta, Indonesia

Store Manager - Managed Middle/High School Store. Maintained proper inventory levels, ensured stocking, implemented purchasing plans and maintained contact with suppliers to ensure maximum efficiency in meeting sales goals. Managed all controllable costs with a view to maintaining profitability. Seeked ways to better promote the store, the product line and service within the store. Trained parent volunteers on register. Coordinated Athletic Dept. banquets and other school events. Designed and built seasonal props.

Board Member (1yr) - International Ladies in Vietnam - Ho Chi Minh City, Vietnam

Events Coordinator - Planned and executed 4 annual events. Sourced and built relationships with vendors and venues. Planned event details including seating, dining and guests. Maintained Budget. Marketing and sale of event tickets.

Timeline

Account Manager

American Fidelity
05.2022 - 08.2022

Trader Support Specialist

TYR Wood Products
09.2021 - 03.2023

Business Owner/Operator

Hockett Haus of Crafts
01.2019 - 01.2021

Office Administrator

TriBridge Partners
01.2014 - 05.2016

Retail Sales / Food & Beverage Sales

Retail/Restaurant

Resident Insurance Producer

Lytespeed Learning Online Insurance Education

Real Estate

Caldwell Banker Residential Brokerage School

International Business

Portland State University

General Studies

Portland Community College
Gretchen Hockett