Gretchen Hickmott
Revelstoke,BC
Summary
Hardworking and passionate job seeker with strong organizational skills and a unique background in crisis intervention and creative design. Ready to help team achieve creative communication and visual storytelling goals for clients. Adept at establishing strong rapport with individuals from diverse backgrounds. Strong ability to generate creative solutions and build team moral in group environments. Excellent facilitator of strategic solutions in crisis situations.
Overview
15
15
years of professional experience
Work History
Server, Front of House Supervisor
The Craft Bierhaus
Revelstoke, BC
06.2022 - 05.2024
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Trained new employees on company policies, procedures, and service standards to ensure consistent guest experiences across the team.
- Performed cash handling activities and secured nightly bank deposits.
- Conducted regular employee evaluations to assess performance, provide constructive feedback, and set goals for improvement.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Communications Director
Mint Skin Studio
Revelstoke, BC
06.2021 - 06.2022
- Oversaw website copy and social media platforms.
- Collaborated with cross-functional teams to develop cohesive messaging for product launches and announcements.
- Enhanced brand visibility by developing and executing strategic communication plans.
- Overhauled website content to improve user experience while maintaining consistent branding across digital platforms.
- Developed and implemented short- and long-term communications strategies.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Crisis Counselor
Wingwoman Sessions (Self-employed)
Revelstoke, BC
01.2018 - 06.2022
- Provided timely assistance to individuals in crisis, utilizing active listening skills and empathy to establish rapport quickly.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Utilized somatic trauma integration methods informed by my education in Shamanic trauma resolution methodologies and traditional crisis counselling models.
- Conducted post-crisis evaluations to identify areas for improvement, implementing necessary changes based on feedback from clients.
- Developed resources for clients in need, connecting them with community services and programs that best suited their situation.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
Crisis Counselor
Ottawa Rape Crisis Centre
Ottawa, ON
01.2010 - 03.2012
- Provided timely assistance to individuals in crisis, utilizing active listening skills and empathy to establish rapport quickly.
- Conversed with individuals in crisis which called hotline for assistance.
- Reduced instances of self-harm among at-risk clients through proactive monitoring and early intervention techniques.
- Coordinated with law enforcement, medical professionals, and other agencies as needed for safe handling of crisis situations.
- Developed resources for clients in need, connecting them with community services and programs that best suited their situation.
- Prevented further escalation of crises by effectively deescalating intense situations through skilled verbal interventions.
Shelter Assistant, Art Teacher
The Cornerstone/Le Plier Housing For Women
Ottawa, ON
01.2009 - 03.2011
- Provided compassionate support and guidance, helping residents navigate available community resources.
- Enhanced the overall homeless shelter experience by providing warm meals and a welcoming environment for guests.
- Taught group classes on various art techniques for shelter residents in this medium term housing environment for previously homeless women with significant mental health challenge.
- Created a sense of community within the shelter by fostering a supportive, fun, and inclusive environment for all residents.
- Managed art room supplies, equipment and resources to maintain consistent supply for projects.
Education
Bachelor of Arts Student (2007-2013) - Women And Gender Studies
Athabasca University
Athabasca, ABCertificate of Illustration Student - Illustration + Design
Emily Carr University
Vancouver, BC03.2025
ITATM Training - Trauma + Attachment Treatment Model Training
Attachment And Trauma Treatment Centre For Healing
Niagara, ON04.2019
Shamanic Counselling + Trauma Resolution Diploma - Trauma Integration
Kimmapii School of Shamanic Practitioners
Crows Nest Pass, AB10.2018
Bachelor of Fine Arts Student (2013-2015) - Fine Arts
Alberta University of The Arts
Calgary, AB09.2015
Spiritual Response Therapy Advanced Certificate - Spiritual Care For Trauma
Spiritual Response Therapy Association
Tumwater, Washington USA09.2014
Crisis Counselling Certificate - Crisis And Suicide Intervention Training
Ottawa Rape Crisis Centre
Ottawa, ON01.2009
Skills
- Project Management
- Crisis handling
- Communications
- Client relationship management
- Visual storytelling
- Storyboarding
Timeline
Server, Front of House Supervisor
The Craft Bierhaus
06.2022 - 05.2024
Communications Director
Mint Skin Studio
06.2021 - 06.2022
Crisis Counselor
Wingwoman Sessions (Self-employed)
01.2018 - 06.2022
Crisis Counselor
Ottawa Rape Crisis Centre
01.2010 - 03.2012
Shelter Assistant, Art Teacher
The Cornerstone/Le Plier Housing For Women
01.2009 - 03.2011
Bachelor of Arts Student (2007-2013) - Women And Gender Studies
Athabasca University
Certificate of Illustration Student - Illustration + Design
Emily Carr University
ITATM Training - Trauma + Attachment Treatment Model Training
Attachment And Trauma Treatment Centre For Healing
Shamanic Counselling + Trauma Resolution Diploma - Trauma Integration
Kimmapii School of Shamanic Practitioners
Bachelor of Fine Arts Student (2013-2015) - Fine Arts
Alberta University of The Arts
Spiritual Response Therapy Advanced Certificate - Spiritual Care For Trauma
Spiritual Response Therapy Association
Crisis Counselling Certificate - Crisis And Suicide Intervention Training
Ottawa Rape Crisis Centre