Gresha Bisht
Mississauga,ON
Summary
Customer service proffessional with over three years of experience enhancing satisfaction through effective communication and problem-solving. Passionate about leveraging customer insights to drive service improvements and eager to contribute to innovative solutions in customer interactions.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Amazon
Mississauga, Ontario
11.2022 - Current
- Assist customers with inquiries, enhancing satisfaction through effective communication.
- Resolved 85% of issues on first contact, improving customer retention.
- Utilized CRM software to track and manage customer interactions efficiently.
- Analyzed feedback to identify trends, leading to service improvements.
- Collaborated with the team to implement solutions, reducing response time.
- Meticulously documented customer interactions, ensuring accurate information for follow-ups. Consistently met quality assurance standards, maintaining exemplary call scores.
Sales and Marketing Representative
Bell
Toronto, Ontario
08.2021 - 03.2022
- Managed sales campaigns, boosted revenue, and enhanced market presence.
- Developed marketing strategies, achieving measurable growth in customer engagement.
- Drove sales growth through targeted marketing campaigns, consistently exceeding monthly targets, and contributing to overall revenue increase.
- Analyzed market trends and consumer behavior to refine the sales approach, resulting in improved customer acquisition and retention.
- Energetically promoted product lines, conducting engaging presentations that effectively showcased value propositions to potential clients.
Education
Post-Graduate Certificate - Human Resources
Canadore College of Applied Arts And Technology
Scarborough, ON08-2021
Post-Graduate Certificate - Marketing
Fleming College
Peterborough, None08-2020
MBA - Human Resources Management
Graphic Era Hill University
Bhimtal, Uttarakhand09-2018
Skills
- Problem Solving
- Team Collaboration
- Complaint Resolution
- Interpersonal Skills
- Attention to Detail
- Lead Generation
- Customer Insights
- Microsoft office expertise
Timeline
Customer Service Representative
Amazon
11.2022 - Current
Sales and Marketing Representative
Bell
08.2021 - 03.2022
Post-Graduate Certificate - Human Resources
Canadore College of Applied Arts And Technology
Post-Graduate Certificate - Marketing
Fleming College
MBA - Human Resources Management
Graphic Era Hill University
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