GREICY MASCLARIN ROMERO
Medicine Hat,Canada
"Attitude is a little thing that makes a big difference."
Winston Churchill
Summary
Dynamic hospitality specialist with expertise in front desk operations, guest relations, reservations management, and efficient inquiry handling. Committed to fostering team collaboration and adaptability while consistently driving results. Recognized for reliability and exceptional communication skills, ensuring a seamless and memorable guest experience through effective problem-solving. Passionate about creating positive interactions that enhance overall satisfaction and loyalty.
Overview
10
10
years of professional experience
3
3
Certification
6
6
years of post-secondary education
Work History
Hotel Front Desk Supervisor
Medicine Hat Lodge, Trademark Collection by Wyndham
01.2022 - Current
- Train and mentor team members to maintain professional, client-centered service standards.
- Handle payments, cash reconciliation, and administrative reports with accuracy and accountability.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Collaborate across departments to resolve issues, and ensure efficient daily operations.
- Foster a welcoming and respectful environment for all guests and staff.
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
Receptionist (Casual / Part-Time)
Meadowlands by Revera
06.2019 - 04.2023
- Greeted and assisted residents, families, and visitors in a caring, professional manner.
- Managed bookings, payments, and multi-line phone systems in a senior care setting.
- Supported administrative tasks, maintained records, and coordinated schedules with staff.
- Contributed to a positive, compassionate atmosphere that prioritized client dignity and comfort.
- Trained new reception staff on procedures, enhancing team efficiency and service quality in daily operations.
Medical Office Assistant (Practicum)
Dr. K. Pau – Podiatrist
06.2019 - 09.2019
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Coordinated medical records management, ensuring accuracy and compliance with regulations.
- Assisted in processing insurance claims, improving reimbursement turnaround time.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Registered patients and completed associated paperwork for accurate records.
- Maintained electronic health records in compliance with privacy regulations and best practices.
Hotel Front Desk Agent
Imperial Inn
07.2020 - 09.2022
- Managed check-in and check-out processes, ensuring guest satisfaction and smooth operations.
- Resolved guest inquiries and complaints with professionalism, enhancing overall experience.
- Maintained accurate records of reservations using property management systems, improving efficiency.
- Implemented improvements in front desk workflows, reducing wait times during peak hours significantly.
Traffic Control Flagger (Seasonal)
ACON
06.2017 - 11.2017
- Directed traffic flow to ensure safety in construction zones.
- Monitored and communicated changing conditions to drivers and pedestrians.
- Coordinated with crew members to establish efficient work zones.
- Implemented signage placement according to safety regulations and standards.
Sales Associate/Visual Specialist
Sears
03.2016 - 05.2017
- Developed and maintained strong customer relationships to enhance satisfaction and loyalty.
- Executed daily sales strategies to meet and exceed store performance goals.
- Trained new associates on product knowledge and effective selling techniques.
- Analyzed sales trends to inform inventory management and merchandising decisions.
- Collaborated with team members to optimize visual displays and promotional setups.
- Utilized point-of-sale systems for efficient transaction processing and customer service enhancement.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Medical Office Assistant & Health Unit Coordinator Diploma - Medical Office Assistant
03.2018 - 04.2019
- Coursework: Medical Terminology, Clinical Procedures, Medical Transcription, Health Unit Coordination
- Systems: Medisoft, Meditech, Accuro
- Awarded Honors
Business Administration – Accounting Diploma - Accountant
09.2014 - 06.2018
- Focus: Accounting, Human Resources, Business Communication, Finance
- Software: QuickBooks, Simply Accounting, MS Office Suite
Business Office Skills Diploma -
03.2011 - 04.2012
Skills: Customer Service, Manual Bookkeeping, Business Correspondence, Microsoft Office
Skills
- Customer Service Excellence
- Office Administration & Coordination
- Communication & Teamwork
- Multi-Tasking & Time Management
- Problem Solving & Initiative
- Leadership & Training
- Compassionate Service Approach
Languages
English
Full Professional
Spanish
Native or Bilingual
French
Elementary
Certification
- WHMIS
- CPR & First Aid
- AHS Confidentiality and FOIP
Timeline
Hotel Front Desk Supervisor - Medicine Hat Lodge, Trademark Collection by Wyndham
01.2022 - Current
Hotel Front Desk Agent - Imperial Inn
07.2020 - 09.2022
Receptionist (Casual / Part-Time) - Meadowlands by Revera
06.2019 - 04.2023
Medical Office Assistant (Practicum) - Dr. K. Pau – Podiatrist
06.2019 - 09.2019
Academy of Learning - Medical Office Assistant & Health Unit Coordinator Diploma, Medical Office Assistant
03.2018 - 04.2019
Traffic Control Flagger (Seasonal) - ACON
06.2017 - 11.2017
Sales Associate/Visual Specialist - Sears
03.2016 - 05.2017
Medicine Hat College - Business Administration – Accounting Diploma, Accountant
09.2014 - 06.2018
Academy of Learning - Business Office Skills Diploma,
03.2011 - 04.2012
Accomplishments
- Supervised a team of five staff members, ensuring productivity and teamwork.
- Achieved the highest Wyndham Rewards enrollments for three consecutive years by consistently meeting and exceeding quarterly enrollment targets with accuracy and efficiency.
- Utilized Microsoft Excel to design and maintain detailed shift checklists and tracking spreadsheets, improving operational organization.
- Trained and onboarded new staff members, successfully reducing turnover and improving overall team performance.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkLocation Preference
On-SiteRemoteImportant To Me
Work-life balanceCareer advancementPersonal development programsPaid sick leavePaid time offWork from home optionHealthcare benefitsStock Options / Equity / Profit SharingCompany CultureSoftware
Operating Systems: Proficiency in using core systems like Windows for file management and basic functions
Office Suites: Knowledge of applications for common business tasks, such as Microsoft Office (Word, Excel, PowerPoint, Outlook) or Google Workspace (Docs, Sheets, Slides, Gmail, Calendar)
Communication & Collaboration Tools: Using software like Zoom, Microsoft Teams, or Skype for effective communication and teamwork, especially in remote work environments
Presentation Software: Creating and organizing ideas into visual presentations using tools like PowerPoint, Keynote, Canvas, or Google Slides
Data Entry & Management: Skills in organizing data using spreadsheet software (Excel, Google Sheets) or basic database management systems
Web Browsers & Email: Basic internet navigation and professional email communication skills (eg, Gmail, Outlook)
Interests
Yoga, Pilates, or meditation
Gardening or Yard work
Dancing, singing
Movies, shows
Expend time with my family
Travelling
Reading