Seasoned Operations Manager and talented leader with 15 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Work History
Operations Manager
2 Years 8 Months
PinkCity Imports Ltd | 08.2023 - 04.2026
Developed and executed strategic plans to optimize warehouse layout, increasing productivity rates significantly.
Streamlined supply chain processes to enhance operational efficiency and reduce lead times.
Implemented inventory control systems, improving accuracy in stock management and reducing discrepancies.
Trained and mentored team members on best practices for operational excellence and safety protocols.
Branch Manager
1 Year 5 Months
Nippon Express Canada | 08.2019 - 01.2021
Oversaw freight and logistics operations across British Columbia, ensuring seamless service delivery.
Facilitated logistics for air, ocean, and ground transport, including 3PL warehouse operations.
Managed the Freight and Logistics operations for British Columbia.
Air, Ocean, Ground forwarding and 3PL Warehouse Distribution.
Oversaw employee performance to achieve productivity standards.
Provided rapid response customer service and led teams with product and port pairing expertise to develop effective solutions.
Director of Ground Transportation-Client Solutions- Canada
1 Year 2 Months
CEVA Freight and Logistics | 06.2018 - 08.2019
Developed product enhancements to drive growth within products and network.
Led business process improvement initiatives across the organization.
Managed teams to work with stakeholders, to focus on improving Freight Management Division through Continued productivity Improvements, and process and rate tariff harmonization.
Diversified portfolios and expanded North American inter-modal and ground LCL and FTL products.
Drive excellence within our teams, to support the overall Customer experience model. (B2B and B2C)
Regional Manager- Western Canada
5 Years 1 Month
OEC Group- Global Logistics | 04.2013 - 05.2018
Managed the Freight and logistics operations for Western Canada.
Manage the P&L, and development of regional budget to effectuate overall ROI and EBIT.
Developed new trade lanes, and continually sourced new growth opportunities for the region.
Work with Sales teams to grow volumes, and to qualify prospects across all verticals.
Demonstrated success in managing KPIs and meeting targets and deliverables.
Negotiate fair and equitable sales contracts with vendors and clients to improve profitability.
Oversaw employee performance to ensure productivity standards were met.
Delivered quality service and market intelligence, reinforcing product knowledge to strengthen market position.
Regional Manager- Western Canada
5 Years 11 Months
Affiliated Customs Brokers- Global Logistics | 07.2006 - 06.2012
Manage the overall Freight and Logistics operations for Western Canada
Manage Sales and worked with sales teams to meet targets and to sell our products on all trade lanes and verticals.
Manage the Project Cargo division specializing in Oil and Gas, breakbulk projects, for several large Fortune 500 corporations.
Oversee all Air and Ocean, and Ground Import and Inter-Modal operations.
Negotiate fair and equitable sales contracts with vendors and clients to improve profitability.
Maintain operational costs at or below budget targets.
Oversaw employee performance and maintained productivity standards.
Ensured quality delivery to customers through team productivity improvements, vendor monitoring, and compliance with local regulations and corporate policies.
Station Manager
2 Years 5 Months
BAX Global Inc. | 02.2004 - 07.2006
Manage the Vancouver Air Operations, warehouse operations and Fleet management.
Handled financials such as P&L, balance sheets and budgets.
Managed inside sales and developed strategies that stimulated organic growth.
Met established sales targets and key deliverables.
Controlled operations throughout the region and maintained operational costs at or below budget.
Controlled regional operations and maintained operational costs at or below budget through effective resource allocation.
Served as ISO internal auditor, ensuring compliance with ISO principles and standards across field offices.
Education
Bachelor Degree - Commerce
Concordia University | Montreal, QC | 01-1987
Diploma - Business Administration
Dawson College | Montreal, QC | 01-1983
Skills
Microsoft Suite; Windows 10
Word
Excel
Access
Project and PowerPoint.
SAP
Cargo Wise
In-Flow
ERP
NetSuite
Customer service
Languages
English, and with basic French.
Certification
Bureau of Dangerous Goods certification (Train the Trainer) ORD Station- Chicago, IL.
ISO 9002 - Quality Control - Internal Auditor certification.
St. John Ambulance Safety Level II certification.
Profile
A leader with comprehensive expertise, and with a solid Sales, logistics and transportation background.
In depth comprehension of all products and a strong business acumen.
Ability to diversify portfolios, increase sales and manage growth.
Proficiency to maximize profitability, surpassing company goals and objectives.
Mentoring and continuous development to build effective Operational and Sales teams.
Global experience with strong networking relationships.
Career Highlights
Instrumental in securing PPE shipments from Japan to Canada- COVID response in Western Canada (2020)
Developed and Implemented North American Inter-modal product- CEVA (2019).
Promoted to Regional Manager- Western Canada- OEC Group (2014)
Promoted to Regional Manager- Western Canada- Affiliated Global Logistics (2007)
Timeline
Operations Manager
PinkCity Imports Ltd
08.2023 - 04.2026Read More
Branch Manager
Nippon Express Canada
08.2019 - 01.2021Read More
Director of Ground Transportation-Client Solutions- Canada
Industrial Security Manager / Physical Security Specialist at Bureau of Engraving and PrintingIndustrial Security Manager / Physical Security Specialist at Bureau of Engraving and Printing