Gregory Parmasha
Laval,QC
Summary
At United Parcel Service (UPS), I led the enhancement of export processes, significantly boosting customer satisfaction and compliance. My expertise in supply chain optimization and team leadership drove departmental productivity and minimized operational costs. Skilled in documentation management and customer service, I excel in streamlining logistics and fostering team development.
Overview
21
21
years of professional experience
Work History
International Export Supervisor
United Parcel Service, UPS
03.2017 - Current
- Spearheaded continuous improvement of processes and controls to drive consistent customer satisfaction.
- Trained new team members on export procedures, enhancing overall department productivity.
- Ensured compliance with all export regulations, reducing risk of fines and penalties.
- Reviewed existing export processes regularly, implementing improvements as needed to maintain a competitive edge in the industry.
- Optimized logistics networks to minimize costs while maintaining high customer satisfaction levels.
International Export Operation Specialist
United Parcel Service, UPS
12.2008 - 03.2017
- Provided training and mentorship to junior staff members, contributing to overall team success.
- Ensured compliance with industry regulations, minimizing risk exposure for the organization.
- Improved operational efficiency by streamlining processes and implementing new workflow strategies.
Data Entry Clerk
United Parcel Service, UPS
09.2004 - 12.2008
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Education
Bachelor of Arts - Economics
Concordia University
Montreal, QC06.2010
Skills
- Warehouse operations
- Transportation planning
- Supply chain optimization
- Documentation management
- Customer service
- Team oversight
Timeline
International Export Supervisor
United Parcel Service, UPS
03.2017 - Current
International Export Operation Specialist
United Parcel Service, UPS
12.2008 - 03.2017
Data Entry Clerk
United Parcel Service, UPS
09.2004 - 12.2008
Bachelor of Arts - Economics
Concordia University
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